Assistant Community Director

• 2016 - Present

Bodily Injury Claims Adjuster

• Aug 2015 - Dec 2016

Responsible for investigating and effectively resolving bodily injury liability claims via telephone, internet or email. Also responsible for calculating a settlement total by calculating all medical bills, health insurance adjustments, and pain and suffering totals to present to the client. Adjusts serious exposure claims requiring investigation, liability evaluation and negotiation. Oversees control and supervision of suit files to conclusion and oversees the activities of defense counsel. Expedites settlement and control of average loss cost and litigation expense in compliance with best claims practices. Show less

Branch Manager

• Mar 2014 - Oct 2015

Responsible for the overall success of the store team and serve as the face of Wells Fargo in the community. Responsible for ensuring my store was in compliance for audits. Possess in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store’s budget and lead the store to achieve projected results. In charge of observing team members and providing feedback and coaching around service, also in charge of hiring and terminating employees and effectively coaching new team members to achieve consistently high performance objectives. Responsible for modeling the Wells Fargo Customer Experience culture with a focus on ethics, integrity, and embracing diversity. Show less

Personal and Small Business Banker

• Sep 2011 - Mar 2014

Opened and maintained checking and savings accounts as well as IRA’s based on customer needs. Created and prepared budget saving plans for clients. Responsible for building long term relationships with our customers, in person and by phone. Deepen the understanding of the customers' financial needs and provide suggestions by doing a needs assessment with every client. Reach out into the community by placing outbound phone calls to existing clients, visiting businesses, conducting educational seminars, and being active in the community. Show less