Deputy Data Director

• Sep 2022 - Present

Currently directing a team of 11 people: 7 regional data managers and 4 quality control phone bankers. ● Reporting: Build, maintain, and present reports for multiple programs using established organizational protocols. ● Analysis: Review and analyze soft and hard data to offer feedback and guidance to the program teams to optimize our work and suggest interventions. ● Training: Train regional data managers on the necessary skills needed to use VAN, read reports, and facilitate webinars, one on one and small group training. ● Partnership: Responsible for supporting Deputy Program Manager in coordinating training, support, and other needs to run successful, winning programs and report to clients. ● Quality Control: Oversee and review reports for errors and implement the required updates, ensuring timeliness and accuracy. ● Zendesk: Ensure regional data managers solve Zendesk tickets quickly and efficiently and provide any necessary coaching. Upload all data training materials to the Zendesk guide. Show less

Freelance Photographer

• Nov 2018 - Present

Guest Experience Manager

• Jun 2022 - Sep 2022

Provide effective leadership to Front Office personnel Supervision of Front Office Associates Ensure proper procedures are followed by Front Office personnel Assist in hiring and retaining staff to maintain appropriate coverage Training Front Office staff Resolution or Issues Cashing out sales Receive and enter customer and tinance navmente End of day / shift balancing Process finance applications Enter sales orders / intormation into computer svstems Answer and direct phone calls and customers as appropriate Relay sales order status to customers and sales associates Support staff to sales associates Deals with customers in person and b telephone Deals with manutacturers ov telephone Assist in scheduling deliveries Process dallv bank deposits and audits Show less

Campaign Tools Coordinator

• Mar 2021 - May 2022

Strategically assess campaign needs at the federal, state, and local level. Connect them with digital and hybrid organizing, event management, and volunteer recruitment tools for capacity building and increase in member engagement/voter turnout. Strategically assess campaign needs at the federal, state, and local level. Connect them with digital and hybrid organizing, event management, and volunteer recruitment tools for capacity building and increase in member engagement/voter turnout.

Membership Assistant

• Jun 2019 - Mar 2021

Membership, Data, and Analytics Department assisting AFT members and AFT staff. Creating registration websites and assisting onsite for collective bargaining trainings. Lobbyist/Organizer specializing in political and back to school campaigns.

Union Leadership Institute

• Dec 2017 - Jul 2019

Center for Governance

• Oct 2017 - Dec 2017

Assistant to the Leadership Development ManagerProvide administrative support for the NEA Leadership Summit which consists of providing materials and training content to empower over 2,000 educators and education professionals worldwide with the leadership tools needed to ensure students are successful.

Center for Social Justice

• May 2017 - Oct 2017

Designing presentations, visual aids, and materials useful for conferences and meetings. Working on budget reports, special projects, and other documents. Providing clerical and programmatic support for the entire center. Assisting in providing information for weekly and monthly reports. Voucher processing. Preparing meeting minutes. Assisting with conference and meeting logistics

International Relations

• Jun 2016 - Dec 2016

Helped communicate NEA’s stance on international education issues by composing and editing letters of advocacy and translating documents for NEA’s president and other senior NEA staff Represented NEA’s International Relations Department at the United Nations Association of the United States of America 2016 Summer Leadership Summit. In addition, provided support for and assisted OIR at NEA’s annual meeting and Representative Assembly Currently working to obtain nongovernmental organization (NGO) status within the United Nations’ Department of Public Information and Department of Economic and Social Affairs Worked with IR senior staff on issues that affect education, educators, women, and children at the global level Show less

Senior Sales Specialist

• Mar 2015 - Oct 2016

A lead salespersons in the Apple retail store in Fairfax, Virginia. Consistently ranked in the top ten of over a hundred employees for business transaction sales. Has a 100 percent customer satisfaction rating, and described by customers as “professional, friendly, patient and knowledgeable.” ▪ Trained on the latest and most innovative Apple products technology. ▪ Skilled in educating and guiding customers regarding the appropriate technology, and how to take advantage of Apple technology’s features and benefits. ▪ Qualified customer service representative with experience in resolving complaints and concerns. ▪ Disciplined Apple business team representative with a high comfort level in discussing software solutions for business customers and students. Show less

Office Administrator

• Jul 2014 - May 2015

As the Office Administrator, responsible for the office's human resource initiatives such as maintaining files for customers and employee records, and day-to-day interactions with customers. As a salesperson; responsible for the following major duties: ▪ Licensed to create deals, print tags, write up contracts/warrantees, and complete the sign-up process with all new clients. ▪ Receiving and contacting clients to collect automobile payments. Head of the insurance and data entry departments. ▪ Responsible for entering all expenses in the Desk Manager database. ▪ Scheduling appointments for auto service. In charge of handling complaints from clients who are behind in payments and/or have had their vehicle repossessed. Show less