Experience

Ducky's Office Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Jun 2019 - Present

  ▪ Promoted to the position of Operations Manager at Ducky's Office Furniture to oversee a team of 20 employees between Ducky's and the delivery team at Reliant Group. Responsibilities include:▫ Welcoming new employees to the team▫ Providing training on time tracking and payroll systems▫ Familiarizing employees with Ducky's handbook▫ Processing payroll for all staff members▫ Managing the PTO calendar for store and delivery employees▫ And more▪ Assist with vital operations by serving as a backup for accounting during OOO/PTO – responsibilities include processing cash/check deposits, handling daily deposits from customer sales, generating and sending out customer billings, and following up on overdue customer AR▪ Employ exceptional communication skills to organize and manage product installation and delivery schedules for Ducky's valued customers – proactively engage with customers to confirm delivery appointments and ensure their satisfaction throughout the entire order process▪ Spearhead the customer service escalation process by expertly handling any dissatisfied customers, maintaining clear communication between sales and delivery teams, and diligently following up to guarantee customer happiness upon order completion▪ Deliver impeccable corporate events by overseeing the entire venue selection process, managing the budget, and coordinating activities flawlessly – event management efforts have ensured seamless coordination and open communication for all participants Show less

• Purchasing Coordinator

  • Mar 2014 - Present

  ▪ Joined forces with Ducky's Office Furniture by taking on the role of Purchasing Coordinator – conducted extensive research and evaluation of suppliers by assessing factors such as cost, selection, service, distribution capabilities, and availability▪ Oversaw a range of essential operations such as:▫ Updating sales records with acknowledgment dates and addressing pricing discrepancies▫ Processing warranties for the entire sales team ▫ Communicating with vendors▫ Ensuring all documentation was completed to company standards▫ And more▪ Generated and dispatched purchasing orders on behalf of Ducky's by employing extreme attention to detail to ensure flawless accuracy of all orders and safeguard the company's financial success▪ Played a crucial role in ensuring the smooth functioning of Ducky's operations by closely monitoring the purchasing and delivery processes – supported the overall success of the company by proactively addressing any potential issues that arose during the shipment process Show less



ABcom LLC

• United States
• Telecommunications
• 1 - 100 Employee

• National Project Coordinator

  • Apr 2009 - Nov 2012

  Managed $2 million in projects annually for key sales accounts including Target, Wal-Mart and USPS. Coordinated and prepared project financials, manpower, material ordering and deliverables from start to finish. Assisted in technician scheduling, coordination of resources and office management when required. Provided outstanding customer service for clients. Developed relationships with technicians across the country to broaden companies national database. Managed $2 million in projects annually for key sales accounts including Target, Wal-Mart and USPS. Coordinated and prepared project financials, manpower, material ordering and deliverables from start to finish. Assisted in technician scheduling, coordination of resources and office management when required. Provided outstanding customer service for clients. Developed relationships with technicians across the country to broaden companies national database.



Macy's

• United States
• Retail
• 700 & Above Employee

• Style and Company Specialist

  • Oct 2005 - May 2011

  Achieved monthly sale and credit goals by understanding customer needs. Provided outstanding customer service; building loyal customer base. Organized and merchandised sales floor as per corporate and sales guidelines. Appointed department trainer ; provided detailed one-on-one training and feedback. Collaborated with HR managing associate's schedules, time off requests, vacation, conflicts and timely distribution of schedule. Elected Macy's Credit Ambassador. Achieved monthly sale and credit goals by understanding customer needs. Provided outstanding customer service; building loyal customer base. Organized and merchandised sales floor as per corporate and sales guidelines. Appointed department trainer ; provided detailed one-on-one training and feedback. Collaborated with HR managing associate's schedules, time off requests, vacation, conflicts and timely distribution of schedule. Elected Macy's Credit Ambassador.



Target Financial

• St. Louis Park, MN

• Assistant Project Coordinator

  • Jul 2008 - Jan 2009

  Owned and coordinated monthly share meetings for upper level management. Established partnerships with other departments and took on cross functional team member role to successfully drive projects. Led holiday campaign to drive sales and credit loyalty. Created, edited and maintained department share documents. Owned meetings for current campaigns and provided recaps to attendees. Owned and coordinated monthly share meetings for upper level management. Established partnerships with other departments and took on cross functional team member role to successfully drive projects. Led holiday campaign to drive sales and credit loyalty. Created, edited and maintained department share documents. Owned meetings for current campaigns and provided recaps to attendees.



Deluxe

• United States
• Financial Services
• 700 & Above Employee

• Inside Sales Rep

  • Oct 2006 - Aug 2007

  Sold Business Products to Small Businesses. Collected customer information ensuring order accuracy. Built customer rapport to generate return business. Situated products to customer's specific needs. Sold Business Products to Small Businesses. Collected customer information ensuring order accuracy. Built customer rapport to generate return business. Situated products to customer's specific needs.