Experience

USAA Auto Insurance

• United States
• Insurance
• 100 - 200 Employee

• Claims Examiner

  • Aug 2023 - Present

  Tampa, Florida, United States



USAA

• Financial Services
• 1 - 100 Employee

• Auto Claims Adjuster

  • Apr 2015 - Present

  Claims Quality specialist. Review claims to insure quality and good faith handling. Review all levels of claims.

• Quality Assurance Specialist

  • Jan 2020 - Aug 2023

  Tampa, Florida, United States



GEICO

• United States
• Insurance
• 700 & Above Employee

• Claims Service Rep Supervisor

  • 2002 - 2015

  Supervise a team of 12 associates. Able to motivate them and move their numbers to insure they are meeting and exceeding the company standards. Able to make one of my associates one of the top 5 in the country in the CSR department. Had another associate promoted to our Monitoring team and working on many more promotions. The team has won every contest that they are given. Team high has moral, great respect for each other and all motivated to make it to the next level. I have proved I could… Show more Supervise a team of 12 associates. Able to motivate them and move their numbers to insure they are meeting and exceeding the company standards. Able to make one of my associates one of the top 5 in the country in the CSR department. Had another associate promoted to our Monitoring team and working on many more promotions. The team has won every contest that they are given. Team high has moral, great respect for each other and all motivated to make it to the next level. I have proved I could move numbers that no one else has been able to. As a supervisor I also track their time and ensure their paychecks are correct. Was a Captain for Relay for Life and champion for the department for Untied Way on top of the normal supervisor duties. Show less