Experience

Honolulu Police Dept

• United States
• Law Enforcement
• 1 - 100 Employee

• Police Radio Dispatcher

  • Feb 2017 - Present

  Mitigated risks and emergency response delays by efficiently monitoring public safety field units. Handled emergency phone calls calmly and obtained pertinent information with composed approach. Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police while tracking data in real-time. Took caller information, read associated computer information and documented vital details in call tracking and assignment system. Used radio, telephone and computer system to update first responders with new information. Recognized by management for providing exceptional customer service.



Spirit Mountain Casino

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Table Games Floor Supervisor

  • Nov 2015 - Nov 2016

  Ensure tribal, state, and federal rules and regulations are adhered to during live games and wageringMonitors dealers and playersEstablish and maintain banks and table limits Maintains card control and rotation, chip control, and dealer rotationResponds to complaints, and mediates disputes between external and internal guest Provides positive and professional guest interactionsTracks guest via tracking systemResponsible for keeping track of casinos assets (Between $8,000 - $40,000)

• Table Games Dealer

  • Aug 2014 - Nov 2015

  Deals and instructs guest on game rules and policiesEnsures guests are receiving excellent guest service while enjoying themselvesHandles large cash transactions as well as guards the casinos money (between $8,000-$40,000)Watch for scammers and cheaters and notify the shift supervisor of any irregularities Inspect cards to insure compliance with gaming standardsCertified dealer in Blackjack, Pai Gow, 3 Card Poker, Roulette, and Let It Ride

• Player Services Representative

  • Mar 2014 - Aug 2014

  Ensures each guest is treated as a VIP, and is given the white glove treatment. Resolves all guest inquiries in a timely and good natured fashion. Ensures guest information is accurately inputed into the system. Provide high quality customer support. Keep player profiles up to date and current. Participate in promotional events, giveaways, and concerts. Dealt with angry guest and ensured their problem was addressed and taken well care of.



Western Oregon University

• United States
• Higher Education
• 700 & Above Employee

• Hawai'i Club Treasurer and Fundraising Coordinator

  • Sep 2011 - May 2014

  Kept records of all transactions done through our club account while also budgeting our expenses. Scheduled club fundraising events in our community as well as back in our native state, Hawai'i. Met personally with different vendors to ensure a smooth transaction between parties. Handled all media coverage with events, including making flyers, handouts, and emailing students. Used Facebook, Twitter, Instagram, and other social media outlets to promote events. Kept records of all transactions done through our club account while also budgeting our expenses. Scheduled club fundraising events in our community as well as back in our native state, Hawai'i. Met personally with different vendors to ensure a smooth transaction between parties. Handled all media coverage with events, including making flyers, handouts, and emailing students. Used Facebook, Twitter, Instagram, and other social media outlets to promote events.



The Mac Store

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2011 - Apr 2013

  Provided ample information about products as well as demonstrating multiple devices for customers. Ensured the quality of customer service remained excellent at all times. Performed sales pitches to prospected customers and also incorporated an up-selling technique. Always made sure to pitch my closing points in a sale. Provided ample information about products as well as demonstrating multiple devices for customers. Ensured the quality of customer service remained excellent at all times. Performed sales pitches to prospected customers and also incorporated an up-selling technique. Always made sure to pitch my closing points in a sale.