Lindsey Anderson
Vice President of Operations at RiverLand Federal Credit Union- Claim this Profile
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Topline Score
Bio
Credentials
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NCRM
NAFCU (National Association of Federal Credit Unions)Aug, 2016- Nov, 2024 -
Notary Public
State of LouisianaJan, 2016- Nov, 2024 -
NCCO
NAFCU (National Association of Federal Credit Unions)Jan, 2011- Nov, 2024
Experience
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RiverLand Federal Credit Union
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United States
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Financial Services
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1 - 100 Employee
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Vice President of Operations
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Jan 2023 - Present
Oversee credit union operations including branches, member services, collections, and compliance
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Compliance Officer
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Feb 2011 - Dec 2022
Select and implement new software solutions to comply with changing regulationsCoordinate with IT to automate processes and minimize compliance risk for all departmentsCoordinate changes with all departments and assist with employee trainingWrite/rewrite policies and procedures, ensure practices match written proceduresFollow proposed and new regulationsAdminister and maintain Enterprise Risk Management systemWork with senior management to ensure all departments are aware of regulatory changesDesign forms and applications, order and update disclosuresReview marketing materials and website for complianceServe as Bank Secrecy Act (BSA) Officer, investigate suspicious activities, file Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs)Conduct branch audits and refine audit processResponsible for Human Resources departmentWork with federal government examiners and credit union contracted auditorsReport to senior management, CEO, and Board of Directors Show less
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Member Services
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Feb 2008 - Dec 2012
Open and close accounts, certificates, Individual Retirement Accounts (IRAs), Health Savings Accounts (HSAs), process account updates, reprint statements, charge and refund feesServe as internal audit for all account changes to ensure compliance and accuracyResearch account problems and make necessary correctionsAnswer phone calls and direct where needed, distribute forms to appropriate departments, provide information about credit union products and services, enter data into appropriate computer programsOrder, issue, and change PINs for debit cards; set up internet banking, and pre-authorized transfers on individual accountsAssist branches with question and problems concerning accounts, processes, equipment, and membersProcess certificate maturity and renewals, make any necessary corrections and changes to individual accountsProcess payroll deductions for all accounts, contact payroll department when necessary, make any necessary corrections and changes to individual accountsContact members with bad addresses on file and document returned statementsOrder office supplies, brochures, and marketing supplies as neededFill in as teller supervisor when necessary, disburse cash to tellers, balance vault cash, order and receive cash shipments, assist with daily branch balancing and settlement, resolve prior day processing errorsCoordinate with IT to improve processes within the department Show less
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Northwest Federal Credit Union
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United States
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Banking
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200 - 300 Employee
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Member Services
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Apr 2007 - Dec 2007
Open and close accounts; open IRAs, trust accounts, and custodial accounts; open and close certificates, set up internet banking, process account updates, enter data into appropriate computer programsIssue ATM and debit cards, change PIN on cards, order checks, order past statements and canceled checks, refund feesSet up payroll deductions, pre-authorized transfers, and ACHs; process wire transfersResearch account problems, document and report account fraud, verify customer identityServe as back-up teller, process drop box transactions, answer phone calls and direct where needed, distribute forms to appropriate departments, provide information about credit union products and services, assist with daily branch balancing and settlement Show less
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Teller
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Jun 2006 - Mar 2007
Process financial transactions for members: cash checks, make deposits and withdrawals, transfer funds, pay loans, mortgages, leases, and credit cardsHandle money, balance cash drawer, process checks, sell traveler’s checks, print money orders and cashier’s checks, issue and redeem US savings bondsLook up account information for members, contact appropriate departments when necessary, refer members to appropriate departmentsServe as vault teller, count incoming and outgoing cash for the branch, maintain coin machine, process transactions with other tellers Show less
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University of Maryland Baltimore County
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United States
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Higher Education
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700 & Above Employee
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Marketing Assistant
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Dec 2002 - Jun 2006
Assist marketing director with major events: planning, set-up, and clean-upDistribute marketing materialsPromote UMBC Athletics at off-campus events, establish relationships with local companies, area schools, and other universities
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Student Manager in Operations
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Aug 2003 - Jun 2005
Work with management, delegate tasks, plan tasks for student employeesGeneral building maintenance, patch and paint work, design work and research, created organization system for woodshop and paint shopOccasional event set up, run sound boards and lighting, event clean up
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Tumbling Squad Coordinator
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Jun 2004 - May 2005
Coach tumbling squad, choreograph routines, recruit new membersManagement liaison, assist marketing director, work with registrar for course enrollment, organize travel, order uniforms and supplies, arrange practice time and space
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Education
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2011 - 2013
Tulane University - A.B. Freeman School of Business
MBA, Business -
2002 - 2005
University of Maryland Baltimore County
B. S., Psychology -
2000 - 2002
University of Maryland University College
A. A., Management Studies
Community
