Experience

Crexi

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Sep 2022 - Present



Angi

• Software Development
• 700 & Above Employee

• Customer Relations Specialist

  • Jun 2021 - Aug 2022

  De-escalated consumer calls and negotiated terms to retain business Drove ROI for customers and assisted them with recognizing the value proposition of Angi Leads Partnered with customers to configure an advertising solution that encompassed all of Angi’s products and services Used problem solving skills to identify consumer complaints and provided customized solutions Showed empathy and understanding for the customer’s situation and acted as point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations. President’s Club 2022 winner Show less



HomeAdvisor

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Relations Specialist

  • Mar 2019 - Jun 2021

  De-escalated consumer calls and negotiated terms to retain businessDrove ROI for customers and assisted them with recognizing the value proposition of Angi LeadsPartnered with customers to configure an advertising solution that encompassed all of Angi’s products and servicesUsed problem solving skills to identify consumer complaints and provided customized solutionsShowed empathy and understanding for the customer’s situation and acted as point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.President’s Club 2020 winner Show less

• Engagement Team

  • Mar 2018 - Mar 2019

  Oversaw various aspects for the overall account, which included: strategy, product adoption, contracts, pricing, billing, and related customer service issuesCoached consumers to find success with service by discussing best practices, setting up account immediately post sale and selling add-on servicesConsistently surpassed sales expectations for add-on productsConsumer Choice Award 2018Service with Heart Award 2019

• Sales Consultant

  • Mar 2017 - Mar 2018

  Responsible for expanding the network of service providers by selling the lead generation platform and cold calling 200+ businesses a dayDelivered results by selling the value of the HomeAdvisor/Angi Leads marketing solution through overcoming objections and closing clients



Corin Group

• United Kingdom
• Medical Equipment Manufacturing
• 400 - 500 Employee

• Associate Product Manager

  • Feb 2016 - Apr 2016

  -Responsible for executing marketing, medical education and sales training tactics for Corin US -Managed expense budgets for all US marketing, medical education and sales training tactics -Developed launch and rollout plans for new product introductions -Supported US distribution network with surgeon and sales team engagement -Collaborated with Corin UK and other markets to align on tools/collaterals and tactics -Lead development and implementation of key meetings, including national sales meeting, AAOS, AAHKS, and KOL meetings Show less



Pharmakon Solutions

• Tucson, Arizona Area

• Sales Assistant

  • Jul 2015 - Dec 2015

  -Identified potential physician customers and tracked progress in CRM database -Made soft sales calls to front office to schedule lunch presentations -Coordinated lunch presentations for Sales Team and attended each lunch to observe process -Assembled sales collateral and maintained updated pricing sheets -Identified potential physician customers and tracked progress in CRM database -Made soft sales calls to front office to schedule lunch presentations -Coordinated lunch presentations for Sales Team and attended each lunch to observe process -Assembled sales collateral and maintained updated pricing sheets



JLB Partners

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Professional

  • Nov 2014 - Mar 2015

  -Daily outreach marketing and business to business networking to increase brand awareness -Exceed company leasing expectations and generate traffic, qualify, determine needs and preferences -Professionally present the property and apartment homes -Utilize feature/benefit selling to close the sale, and follow-up through lease signing -Daily outreach marketing and business to business networking to increase brand awareness -Exceed company leasing expectations and generate traffic, qualify, determine needs and preferences -Professionally present the property and apartment homes -Utilize feature/benefit selling to close the sale, and follow-up through lease signing



Alliance Residential Company

• United States
• Real Estate
• 700 & Above Employee

• Leasing Consultant

  • Jul 2014 - Oct 2014

  Temporary/Seasonal Position -Leased apartment homes to prospective residents and maintained lead database -Brought on to boost sales at new construction property Temporary/Seasonal Position -Leased apartment homes to prospective residents and maintained lead database -Brought on to boost sales at new construction property



Medical Sales College

• United States
• Higher Education
• 200 - 300 Employee

• Spine Program

  • Jun 2014 - Jul 2014

  -340 hours of spine coursework, surgeon and hospital profiling and sales role playing and training -Trained understanding of OR protocol and professionalism through observation and instruction -Observed live total joint replacements (hip and knee) in O.R. at St. Joseph’s Hospital in Denver, CO -Mastered the concepts of ACF, PCF, XLIF, PLIF, TLIF, ALIF, MIS surgical techniques -In depth study of anatomy, biomechanics and disease states -Advanced Structured Selling Techniques -Advanced study of Biologics Show less



UDR - Opening Doors to your future

• United States
• Real Estate
• 700 & Above Employee

• Leasing Consultant

  • May 2012 - Dec 2013

  • Leased apartment homes to prospective residents and secure lease renewals • Provided input regarding the development of the annual operating and capital budgets for the community • Maintained high occupancy of additional rentable items in the community • Leased apartment homes to prospective residents and secure lease renewals • Provided input regarding the development of the annual operating and capital budgets for the community • Maintained high occupancy of additional rentable items in the community



Lincoln Property Company

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Professional

  • Aug 2010 - May 2012

  • Won 2010 4th quarter, 2011 1st and 2nd quarter sales awards • Developed a database of qualified leads through referrals, telephone canvassing, face to face meetings, cold calling, email and networking • Gave sales presentations while conducting property and amenity tours • Won 2010 4th quarter, 2011 1st and 2nd quarter sales awards • Developed a database of qualified leads through referrals, telephone canvassing, face to face meetings, cold calling, email and networking • Gave sales presentations while conducting property and amenity tours



Karsh Hagan

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Broadcast Producer

  • Feb 2007 - Aug 2009

  • Produced radio commercials in accordance with current SAG/AFTRA contract code • Ran voice-over recording sessions, and managed sound lay-back for TV/radio • Ensured delivery of finished commercial to traffic manager and proper media outlets • Produced radio commercials in accordance with current SAG/AFTRA contract code • Ran voice-over recording sessions, and managed sound lay-back for TV/radio • Ensured delivery of finished commercial to traffic manager and proper media outlets



CRL Associates, Inc.

• Government Relations Services
• 1 - 100 Employee

• Internship

  • Aug 2005 - Dec 2005

  • Compiled extensive election results to be sent out to more than 200 clients on strict deadline • Completed a 200+ page summation of ballot issues and candidates running for City Council during the municipal election • Supportive research as requested • Compiled extensive election results to be sent out to more than 200 clients on strict deadline • Completed a 200+ page summation of ballot issues and candidates running for City Council during the municipal election • Supportive research as requested



Clear Channel Europe

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Promotion Assistant (Internship)

  • 2001 - 2002

  • Promoted Clear Channel’s FM radio stations and sponsored concerts/events • Aided DJ’s in personal appearances at concerts and remote locations • Distributed promotional goods and gathered marketing data at events • Promoted Clear Channel’s FM radio stations and sponsored concerts/events • Aided DJ’s in personal appearances at concerts and remote locations • Distributed promotional goods and gathered marketing data at events