Lindsay M. Russ
Team Leader, Training at Rock Central- Claim this Profile
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Topline Score
Bio
Credentials
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Teaching Techniques: Developing Curriculum
LinkedInJun, 2020- Sep, 2024 -
Organizational Learning and Development
LinkedInMay, 2020- Sep, 2024 -
Instructional Design
Association for Talent Development (ATD)
Experience
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Rock Central
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United States
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Information Technology & Services
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200 - 300 Employee
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Team Leader, Training
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Aug 2020 - Present
Strategic partner supporting Amrock business goals utilizing cross business relationships across Rocket Mortgage, Rocket Central, and technology teams. Collaborative leadership for design and development of training solutions. Experience with front and back end learning and development functions. Business knowledge of mortgage and title processes. Strategic partner supporting Amrock business goals utilizing cross business relationships across Rocket Mortgage, Rocket Central, and technology teams. Collaborative leadership for design and development of training solutions. Experience with front and back end learning and development functions. Business knowledge of mortgage and title processes.
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Congressional Hunger Center
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United States
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Non-profit Organizations
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1 - 100 Employee
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Talent and Development Graduate Intern
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Apr 2020 - Sep 2020
I assist the Director of Training and Development with the Leadership Development Curriculum and learning and development initiatives of the Congressional Hunger Center. • Assist with updating learning management system of the CHC • Create engaging virtual presentations to enhance learning process and needs • Conduct research and analysis to post surveys to make recommendations to learning plans I assist the Director of Training and Development with the Leadership Development Curriculum and learning and development initiatives of the Congressional Hunger Center. • Assist with updating learning management system of the CHC • Create engaging virtual presentations to enhance learning process and needs • Conduct research and analysis to post surveys to make recommendations to learning plans
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Renaissance Hotels
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United States
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Hospitality
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700 & Above Employee
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Rooms Operations Manager
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Dec 2018 - Apr 2020
As a Rooms Operations Manager at the Renaissance Arts Hotel, I was the department head and hiring manager of the front desk operations of a 219 room hotel. While managing a staff of 15 with 4 direct reports I was responsible for data analysis and strategic planning and execution to drive operational goals to meet key performance indicators. During my time, I was able to: - Facilitate monthly market trainings of over 15 Renaissance brand new hires to enhance training and understanding of Renaissance brand and culture - Improve on-boarding process of new hires through structured and consistent training planning and execution - Build cross - departmental relationships to effectively lead and motivate hotel employees to drive results in respective departments and as a collective Show less
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Guest Experience Manager
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Jul 2016 - Dec 2018
As a Guest Experience Manager (GEM) at Walt Disney World Parks and Resorts, I served as a Front Desk GEM for the Polynesian Villiage Resort, Custodial GEM at Magic Kingdom, and Food and Beverage GEM at Hollywood Studios where I planned and implemented effective departmental strategies to engage and inspire over 50 cast members to drive results and meet operational goals. During my time, I was able to: - Train and lead the on-boarding of new hired cast members, providing tools and resources to ensure successful retention and decreased operational turnover - Gain familiarity with Learning Management System(s) to assist cast members with training completions contributing to achieving top training compliance scores - Created visual aids, presentations, and training aids to train cast members on new procedures resulting in timely training and adaption of process execution Show less
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Education
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Michigan State University
Masters, Management, Strategy, and Leadership -
Crummer Graduate School of Business at Rollins College
Crummer Certification in Business Management - Mini MBA -
Bowling Green State University
Bachelor of Arts and Science in Journalism, Public Relations -
Bowling Green State University
Leadership Certificate Program, Leadership
Community
