Salesforce Technical Administrator

• Nov 2022 - Present

Salesforce Administrator

• Aug 2020 - Present

• Product owner for Salesforce Org, Marketing Cloud, and several integrated products (Classy fundraising, Form Assembly, SMS Magic, RollUp Helper, Duplicate Check) • Maintains licenses, permissions, security, and access for 40 staff users and 300 partner community users. • Creates dashboards and reports for all team members. Provide training to staff and volunteers on filtering and creating reports available. • Built and maintained custom app for Welcome Service Team to track new member outreach. This also included several flows to automate recurring processes and implementation of a text messaging integration available through the Salesforce App Exchange. Saved the organization $4,000 per year and delivered the product in 8 weeks. • Produced a form solution for members applying and making reservations including payments to 7 special event weekends in 2022. Process was moved from excel spreadsheets to Salesforce records increasing documentation of event management and communication with attendees. Show less

Salesforce Administrator

• Sep 2020 - Apr 2021

• Worked on dedicated account as member of a consultant team. • Supported end users with administration of the Salesforce platform in the luxury real estate industry • Provided first-level technical support to end users in sales and marketing teams, • Worked on dedicated account as member of a consultant team. • Supported end users with administration of the Salesforce platform in the luxury real estate industry • Provided first-level technical support to end users in sales and marketing teams,

Web Design Development Specialist

• Dec 2018 - Sep 2020

• Worked within Squarespace, Wix & Wordpress using templates and custom HTML and CSS. • Created eye-catching and functional digital design concepts across various platforms to strengthen client brand. • Identified user interface and user experience issues to solve problems quickly and efficiently • Worked within Squarespace, Wix & Wordpress using templates and custom HTML and CSS. • Created eye-catching and functional digital design concepts across various platforms to strengthen client brand. • Identified user interface and user experience issues to solve problems quickly and efficiently

Talent Acquisition Manager

• Jul 2018 - Dec 2019

• Remote Contractor for National recruiting firm specializing in connecting employers with talented military Veterans • Operated and maintained Big Biller applicant tracking system (ATS) and candidate management systems (CRM). • Worked with executives and human resources representatives to accomplish hiring objectives for their individual needs • Remote Contractor for National recruiting firm specializing in connecting employers with talented military Veterans • Operated and maintained Big Biller applicant tracking system (ATS) and candidate management systems (CRM). • Worked with executives and human resources representatives to accomplish hiring objectives for their individual needs

Family Readiness Officer

• May 2016 - Jun 2018

• Provided Official Communication, Readiness and Deployment Support, Information and Referral Services, and Unit Volunteer Management for a squadron of 400+ Marines and their families • Supported senior leadership by developing strategies for unit, personal and family readiness programs before, during and following a 6-month deployment • Coordinated delivery and distribution of a weekly food bank serving 100+ military families each week. Provided opportunities for volunteer growth and development for 80+ Marines Show less

Financial Administrative Assistant

• May 2015 - Apr 2016

• Recording Secretary for meetings of public administration. High level of customer service and communication with elected and sworn public officials (Mayors, Fire Chiefs, and City Council members from 16 partner agencies). • Performed administrative duties of accounting clerk, human resources assistant, office assistant, public meeting secretary & parliamentarian. • Maintained detailed and consolidated portfolio of agency’s administrative Standard Operating Procedures including development and implementation of an official records retention plan. Show less

Admitting Representative, Emergency Department

• Feb 2009 - Sep 2009

• Registered patients to the emergency room. • Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving integrity and confidentiality of information. • Registered patients to the emergency room. • Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving integrity and confidentiality of information.

Events Management Assistant, Merchandise Director

• Oct 2006 - Jun 2009

• Participated in planning, coordination and execution of events for 25,000+ participants, including Nike Women's Marathon, Escape from Alcatraz Triathlon, Pacific Grove Triathlon, and the Wildflower Triathlons Festival• Consulted and collaborated with 80+ volunteer staff during 7 large events throughout California each year• Scheduled and organized design, production, inventory management, and customer delivery of event merchandise, worth over $50k• Managed event and staffing checklists, timelines, online event supply orders• Primarily facilitated committee management, athlete registration & solutions, course start line, aid stations & hospitality, and event staffing and transportation Show less

Student Race Director

• Jan 2007 - May 2008

• Student Race Director co-lead (2 years) for committee of 80+ volunteers• Coordinated weekly planning meetings from Jan-May• Planned and executed 3 weekend lake visits focused on team building and event preparation at the race site

Laboratory Assistant, Phlebotomist

• Nov 2001 - Jun 2007

• Maintained current California State and National Phlebotomy Certification • Created and implemented standardized staff training manual used by new laboratory employees. Trained and supervised new employees during their first weeks of employment to ensure compliance of rules & regulations. • Maintained current California State and National Phlebotomy Certification • Created and implemented standardized staff training manual used by new laboratory employees. Trained and supervised new employees during their first weeks of employment to ensure compliance of rules & regulations.

Barista

• Jun 2005 - Sep 2005

Head Lifeguard and Swim Coach

• Jun 1997 - Aug 2001

• Responsible for opening the pool, ensuring the safety of patrons both in the water and around facility, closing the pool and counting and reporting daily till. • Conducted 6 swim lesson classes per summer, ranging from "parent-and-me" class through advanced stroke lessons. • Swim coach for 2 summers. Planned and directed 2 swim practices a day, managed home swim meets and traveled with team to neighboring towns for away competitions. • Responsible for opening the pool, ensuring the safety of patrons both in the water and around facility, closing the pool and counting and reporting daily till. • Conducted 6 swim lesson classes per summer, ranging from "parent-and-me" class through advanced stroke lessons. • Swim coach for 2 summers. Planned and directed 2 swim practices a day, managed home swim meets and traveled with team to neighboring towns for away competitions.