Director of Customer Support

• Sep 2022 - Present

Leading Tradeshift's global Customer Support organisation

Senior Manager Customer Support Experience

• Jun 2021 - Sep 2022

Support Operations Excellence Manager

• Jul 2018 - Sep 2022

I manage a team of specialists that are responsible for the health, efficiency and scalability of the Global Support Organization at Tradeshift. Every day brings something different, which is what I love. A large part of what I do is strategy (and delivery), stakeholder management, driving projects and delivering effective processes.

Head of Services

• May 2017 - Jul 2018

My role at LifeX has evolved from designing and implementing the entire end to end on-boarding process for our clients to visa processing to strategizing to scale, to community and content management, operations and everything in between. That's the beauty of a start-up, I wear many hats. My role at LifeX has evolved from designing and implementing the entire end to end on-boarding process for our clients to visa processing to strategizing to scale, to community and content management, operations and everything in between. That's the beauty of a start-up, I wear many hats.

Maternity Leave (and freelance work)

• 2015 - May 2017

I spent the last 12 months being a mom to my amazing daughter Stella, while also working on a few freelance projects as a User Researcher for a fast-growing Copenhagen cloud-software startup. I focused on end-user research and data collection. I spent the last 12 months being a mom to my amazing daughter Stella, while also working on a few freelance projects as a User Researcher for a fast-growing Copenhagen cloud-software startup. I focused on end-user research and data collection.

Associate Director of Business Development

• Oct 2014 - Mar 2015

I worked for the Rides for Lives social entrepreneurship startup in San Francisco as the Associate Director of Business Development, taking on a multitude of roles in a fast-growing company. It was an inspiration to work directly for Christopher Ategeka, who as a recognized international leader has shown how to combine Silicon Valley entrepreneur mindset with scaling a business in Africa. Rides for Lives has been recognized as a fast growing company doing good by organizations such as the World Economic Forum, Fast Company, TED and Forbes. My main roles involved project management, research and business development. Show less

Project Management

• May 2013 - Jan 2014

I spent 8 months working with MTAA, 4 of which were in the field in Kenya to help create a strategic plan for the organization to better fit its strategic objectives. As part of the work I drove a digitization program, organized data collection, helped create efficient training and updated the research effort. As part of the reorganization, I planned and executed a workshop with 300 participants. I spent 8 months working with MTAA, 4 of which were in the field in Kenya to help create a strategic plan for the organization to better fit its strategic objectives. As part of the work I drove a digitization program, organized data collection, helped create efficient training and updated the research effort. As part of the reorganization, I planned and executed a workshop with 300 participants.