Experience

Clarien Bank Limited

• Bermuda
• Financial Services
• 100 - 200 Employee

• Senior Executive Coordinator

  • Sep 2023 - Present

• Executive Coordinator

  • Nov 2021 - Sep 2023



CYP Transport & Logistics

• Togo
• Transportation/Trucking/Railroad

• Co-Founder & Director of Operations

  • Nov 2019 - Present

  At CYP, our strength is the efficiency with which we deliver merchandize to those we serve. Overseeing the budgeting process, from proposals to expense controls across the company. Maintaining awareness of all financial transactions, ensuring projects are in line with our allotted budgets and establishing rates with carriers and providers. Strategizes and develops long-term plans that will increase productivity. At CYP, our strength is the efficiency with which we deliver merchandize to those we serve. Overseeing the budgeting process, from proposals to expense controls across the company. Maintaining awareness of all financial transactions, ensuring projects are in line with our allotted budgets and establishing rates with carriers and providers. Strategizes and develops long-term plans that will increase productivity.



Bermuda Tourism Authority

• Bermuda
• Hospitality
• 1 - 100 Employee

• Executive Assistant Office Manager

  • Dec 2017 - Apr 2019

  Provided a bridge for smooth communication between the Chief Sales & Marketing Officer and internal departments; demonstrated leadership to maintain credibility, trust and support with senior management staff Managed and prioritized the Chief Sales & Marketing Officer’s schedules to ensure that the time be focused on critical and strategic issues, included organizing bi-monthly meetings and their logistical elements, meeting prep, agendas and data specs Promptly coordinating communications, tracked and followed up on requests, identified those of importance which required immediate attention Maintained financial accounts and performed a variety of accounting activities, such as purchase orders, expense reports and invoices each week Maximized productivity and best practices to optimize adaptability by developing an atmosphere of open communication, awareness and consistent improvement Show less



Hamilton Princess & Beach Club, a Fairmont Managed Hotel

• Bermuda
• Hospitality
• 100 - 200 Employee

• Fairmont Gold Manager

  • May 2016 - Dec 2017

  Lead and managed the Fairmont Gold team, ensuring all Fairmont Gold standards and operating procedures are adhered to Worked with the Front Office team strategizing maximize revenue opportunities while keeping expenses lowAccountable for Fairmont Gold inventory and preparing the department budgetDrove profitable operations by maintaining and overseeing program budgets and executing detailed forecasting Lead trainer for all front office staff that enhanced the knowledge of onboarding staff members Show less

• Assistant Fairmont Gold Manager

  • Jan 2015 - May 2016

  Managed the re-opening of the Fairmont Gold LoungeAccountable for Fairmont Gold inventory and preparing the department budgetTracked and forecasted daily, weekly and monthly Fairmont Gold occupancy levels Responsible for reviewing JDP reports, and implementing action plans to enhance exceptional service



Fairmont Banff Springs

• Canada
• Hospitality
• 200 - 300 Employee

• Assistant Fairmont Gold Manager (Task Force Project)

  • Dec 2015 - Apr 2016

  *Assisting the Fairmont Gold Team for 6 months* Trained onboarding colleagues, including the Assistant Fairmont Gold Manager Provided fresh perspectives to the operation, improving efficiency in day-to-day functions Assisted with motivating and developing the team, kindling a passion to provide positive results Responsible for ensuring consistency of what was required from Hamilton Princess to Fairmont Banff Springs *Assisting the Fairmont Gold Team for 6 months* Trained onboarding colleagues, including the Assistant Fairmont Gold Manager Provided fresh perspectives to the operation, improving efficiency in day-to-day functions Assisted with motivating and developing the team, kindling a passion to provide positive results Responsible for ensuring consistency of what was required from Hamilton Princess to Fairmont Banff Springs



Bermuda Accommodations Inc.

• Canada
• Hospitality
• 1 - 100 Employee

• Travel & Sales Coordinator

  • Aug 2014 - Apr 2015

  Represented over 100 vacation rentals in Bermuda to customers around the world Handled all internal support requirements for external accounts. Developed my multitasking skills while learning to manage conflicting priorities including but not limited to, answering phone calls, email and website enquiries in a timely manner Managed approximately 50 incoming calls daily Booked quota ranges between 10-20 private vacation homes per week Represented over 100 vacation rentals in Bermuda to customers around the world Handled all internal support requirements for external accounts. Developed my multitasking skills while learning to manage conflicting priorities including but not limited to, answering phone calls, email and website enquiries in a timely manner Managed approximately 50 incoming calls daily Booked quota ranges between 10-20 private vacation homes per week



Iam Yoga

• Canada
• Health, Wellness & Fitness
• 1 - 100 Employee

• Client Relationship Manager

  • Feb 2014 - Oct 2014

  Managed the re-opening of the new IAM Yoga Studio Conducting business reviews to ensure clients are satisfied with their products and services. Responsible for the customer-based services and overall facilities at IAM Yoga Managed all client related materials (account holds, yearly memberships, payment inquires Responded to customer enquiries in person or via phone, email, mail or social media Managed the re-opening of the new IAM Yoga Studio Conducting business reviews to ensure clients are satisfied with their products and services. Responsible for the customer-based services and overall facilities at IAM Yoga Managed all client related materials (account holds, yearly memberships, payment inquires Responded to customer enquiries in person or via phone, email, mail or social media



One King West Hotel & Residence

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Service Specialist

  • Feb 2013 - Nov 2013

  Developed insight on how privately owned companies operated with both the turnover of guests and also long-term residence Actively participated in two committees to better improve Guest Satisfaction and also improve Training & Efficiency Made it a priority to remain confident, organized and professional at all times, while maintaining a welcoming attitude to everyone I encountered Demonstrated a genuine concern for all guest concerns and made sure correct procedures had been applied to accomplish and maintain a strong guest satisfaction level Show less



The Fairmont Southampton

• Fairmont Gold Guest Service Agent

  • Jun 2008 - Dec 2012

  Ensured guest preferences and demands are deliveredMaintained strong guest relationships to ensure Fairmont Gold loyaltyManaged guest history system and made certain guest information is updated

• Conierge Agent

  • May 2011 - May 2012

  Guest recognition leader in dealing with all guest concernsMaintained strong guest relationships to ensure Fairmont Southampton loyaltyCredible representation for Bermuda and ensured professional service

• Front Office Agent

  • Jun 2007 - Jun 2009