Research Intern

• Jan 2023 - Present

Medical Secretary

• May 2021 - Aug 2022

• Handled a variety of administrative duties including confirming appointments for eight genetic counselors, collecting and posting patient paperwork, and contacting referring offices regarding faxes and medical records • Addressed patient inquiries via phone, email, and fax in a timely manner • Redesigned process of sending out patient paperwork to increase efficiency • Contributed to a team effort to ensure patient satisfaction • Handled a variety of administrative duties including confirming appointments for eight genetic counselors, collecting and posting patient paperwork, and contacting referring offices regarding faxes and medical records • Addressed patient inquiries via phone, email, and fax in a timely manner • Redesigned process of sending out patient paperwork to increase efficiency • Contributed to a team effort to ensure patient satisfaction

Cashier / Customer Service

• Jun 2020 - Aug 2020

• Greeted customers upon their entry into the store and addressed any of their questions or concerns • Gained financial and organizational skills by managing the cash registers and processing transactions • Provided excellent customer service both over the phone and in person • Maintained and enforced strict cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction • Greeted customers upon their entry into the store and addressed any of their questions or concerns • Gained financial and organizational skills by managing the cash registers and processing transactions • Provided excellent customer service both over the phone and in person • Maintained and enforced strict cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction