Experience

Yugo

• United States
• Hospitality
• 300 - 400 Employee

• Area Manager North UK and Ireland

  • Aug 2021 - Present



GSA - Global Student Accommodation

• United Kingdom
• Investment Management
• 1 - 100 Employee

• Area Manager PBSA

  • Feb 2019 - Aug 2021

  Area Manager in PBSA Area Manager in PBSA



Unite Students

• United Kingdom
• Real Estate
• 700 & Above Employee

• City Manager

  • Jan 2014 - Feb 2019

  I lead the City team in the delivery of outstanding student experience across the City portfolio of properties. Through providing excellent commercial leadership and driving a Health and Safety culture, I drive high quality customer service, maintenance and housekeeping provision across the cities.KEY RESPONSIBILITY Maintain market and competitor intelligence, using insight to contribute to the development of effective City strategies. Effective business planning, establishing clear goals and priorities and ensuring accountabilies are clearly assigned and delivered.Working in collaboration with Operations Finance team to prepare City budgets. Build and manage university and community relationships, securing customer and stakeholder satisfaction.Foster and manage effective working relationships with third party suppliers, ensuring delivery to the required standards and address under-performance issues as appropriate.

• Service and Sales Manager / Customer Service Manager

  • Jan 2010 - Jan 2014

  Managing the delivery of a Short term let business across multiple sites in the city ensuring high levels of occupancy and customer satisfaction at all times. Managed availability on key websites to ensure maximum reservations and return, hitting key sales targets, £900k over 6 weeks.Managing and training of temporary reception teams, housekeepers and laundry stocks and resources within budgetResponsible for banking and daily liquidationsFostering effective working relationships with third party suppliers



VisitScotland

• United Kingdom
• Travel Arrangements
• 400 - 500 Employee

• Customer Specialist

  • Apr 2009 - Jan 2010

  Loading of pricing and availability for Visitscotland.com accommodation providers ensuring they are bookable on line. Training accommodation providers how to update and use the Visitscotland.com extranet system and applications to ensure optimum visibility on VisitScotland.com. Managing web entries ensuring they are aesthetically visible, with images, correct text and quality assurance awards. Loading of pricing and availability for Visitscotland.com accommodation providers ensuring they are bookable on line. Training accommodation providers how to update and use the Visitscotland.com extranet system and applications to ensure optimum visibility on VisitScotland.com. Managing web entries ensuring they are aesthetically visible, with images, correct text and quality assurance awards.



Neilson Active Holidays

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Area Manager of Overseas Operations

  • Nov 2003 - Apr 2009

  Full responsibility for the Neilson Ski programme in Scandinavia including profit and accountability of all overseas operations and ensuring all KPIs were met. Management of the Scandinavian Hospitality programme (up to 87 beds) including all budgets, charting, F&B, staff, maintenance and guest services. Hotel and Ski pack contracting with all major suppliers ensuring the correct product and pricing was achieved. Maximising revenue opportunities through contract re-negotiation by providing assistance to Purchasing and Yield department Supply of monthly finance and budget reports to Senior Management, compiling management information reports Managing Induction Training Courses for both new and retained staff for both operations and hospitality Motivation and development of staff and teams to encourage new initiatives and a happy productive team