Experience

SinoSource International Company, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Manager

  • Jul 2018 - Present

  Answering customer inquiries via email, phone, and fax, data entry, light accounting, delivery scheduling, light logistics, creation of procedural training documents, resolving order issues, front desk management, invoicing, training and supervising new hires, extensive use of Netsuite operational software, creation of spreadsheet docs, order processing, scheduling and restaurant reservations for company functions, interviewing potential employees, taking stock of office supplies and ordering as needed, mail routing.

• Lead Customer Service Representitive

  • Dec 2013 - Present

  Answering customer inquiries via email, phone, and fax, data entry, light accounting, delivery scheduling, light logistics, creation of procedural training documents, resolving order issues, invoicing, training new hires, extensive use of Netsuite operational software, creation of spreadsheet docs, order processing.



Summit Technology Group

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Production Assistant

  • Oct 2013 - Dec 2013

  Packaging products for customers, consulting over the phone with business partners, updating computer files, moderate and intermediate hardware assembly. Packaging products for customers, consulting over the phone with business partners, updating computer files, moderate and intermediate hardware assembly.



AIS | Auto Insurance Specialists

• Customer Service Representative

  • Aug 2013 - Oct 2013

  Greeting and signing in clients, support for staff on and off site, front desk service, over the phone customer service, phone operator (routing, screening, directing calls, etc.), data entry, photo documentation, scanning and uploading documents and files, use of industry-specific software (Winbroker, Citrix, CRM, etc.) Greeting and signing in clients, support for staff on and off site, front desk service, over the phone customer service, phone operator (routing, screening, directing calls, etc.), data entry, photo documentation, scanning and uploading documents and files, use of industry-specific software (Winbroker, Citrix, CRM, etc.)