Experience

Procede Software

• United States
• Software Development
• 1 - 100 Employee

• VP of Education & Training Services

  • Dec 2022 - Present

  VP of the Education and Training Services team for Procede Software, a trusted, proven, powerful dealership management system for dealerships of all sizes.

• Director of Education & Training Services

  • Sep 2018 - Dec 2022

• Training Manager

  • Jan 2015 - Sep 2018

• Training Lead

  • Jun 2014 - Jan 2015

• Applications Systems Consultant

  • Oct 2012 - Jun 2014



Uyaphi.com

• Freelance Travel Consultant

  • Mar 2010 - Present

  Manage all aspects of client's travel arrangements to anywhere in Southern and Eastern Africa, while providing excellent customer service. I can assist in booking group or tailor-made packages. Manage all aspects of client's travel arrangements to anywhere in Southern and Eastern Africa, while providing excellent customer service. I can assist in booking group or tailor-made packages.



Self-Employed

• Various Locations

• Professional Dancer

  • 2002 - Present

  I perform in many different styles of dance. I perform in many different styles of dance.



Various

• Various

• Dance Instructor & Choreographer

  • 2002 - 2014



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Jun 2011 - Sep 2012

  - Began as a Commercial Analyst providing customer phone support for multiple clients - Promoted to a Lead Analyst in November 2011 - Promoted to Operations Manager in April 2012 to oversee and improve the office efficiency - Began as a Commercial Analyst providing customer phone support for multiple clients - Promoted to a Lead Analyst in November 2011 - Promoted to Operations Manager in April 2012 to oversee and improve the office efficiency



Cristo Rey Jesuit High School-Baltimore

• United States
• Education Management
• 1 - 100 Employee

• Corporate Internship Program Assistant

  • May 2009 - Jan 2010

  I performed a myriad of tasks and assignments to assist in rebuilding and organizing the program during a restructuring phase and created a handbook for the program's sponsors. I performed a myriad of tasks and assignments to assist in rebuilding and organizing the program during a restructuring phase and created a handbook for the program's sponsors.



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Performer and Aerialist

  • Aug 2006 - May 2009

  Performed in large-scale Broadway-Style Production Shows, Illusion shows, Dinner Theatre Productions, and Argentinean Gaucho Shows, as well as Aerial stunts with the use of silks and halo harness. Worked a variety of other jobs around the ship in my free time. Performed in large-scale Broadway-Style Production Shows, Illusion shows, Dinner Theatre Productions, and Argentinean Gaucho Shows, as well as Aerial stunts with the use of silks and halo harness. Worked a variety of other jobs around the ship in my free time.



Northwestern University Information Technology

• Consultant Training Supervisor

  • Sep 2002 - Jun 2006

  Provided campus-wide phone support by diagnosing and resolving the caller’s issue during a single call. Trained new and existing consultants on how to better service our callers and taught them about new protocols, technologies, and programs. Provided campus-wide phone support by diagnosing and resolving the caller’s issue during a single call. Trained new and existing consultants on how to better service our callers and taught them about new protocols, technologies, and programs.