Director of Operations

• May 2022 - Present

General Manager

• Jun 2021 - May 2022

Area Manager

• Mar 2021 - Jun 2021

Yoga Instructor

• Jan 2014 - Mar 2021

Area Leader

• Jul 2019 - Oct 2020

Multi-unit leader for six yoga studio locations in Los Angeles.Coached studio-level leaders on business acumen and operational excellence. Responsible for regional revenue growth in membership, retail, and lifestyle program enrollmentLiaison between department teams, such as Marketing and Retail, and the customer-facing teams in LA.Maintained monthly, quarterly and yearly calendars in order to support my team in meeting important deadlines and deliverables.Utilized data analytics and goal tracking to inform decision making and business priorities.

Studio Manager

• Jun 2015 - Jul 2019

Mentored 10+ Studio Assistants and 30+ yoga instructors. Responsible for hiring, training, coaching and performance evaluation.Showcased outstanding customer service and prioritized studio cleanliness in order to gain and retain new members. Implemented processes and shift responsibilities to ensure each area of the physical space was pristine.Owned the retail business within the studio including achieving sales goals, merchandising new items, executing markdowns and sales, and maintaining visual excellence at all times.Promoted, enrolled for and facilitated 15+ lifestyle programs. Displayed exceptional communication and engaging coaching to program participants. Consistently received positive feedback from the enrollees.

Assistant Manager

• Feb 2015 - Jun 2015

Acted as liaison between Studio Manager and teaching and cleaning teams in training, communicating, coordinating studio operational systems including point of sales, online reservations, HRIS application, and facilities maintenance ticketsMaintained appropriate level of studio supply inventory including cleanliness products, locker room amenities, towels, and print marketing.Delivered best-in-class customer service through teaching six yoga classes per week, building strong community connections, and helping clients with any inquiries whether about their account or their favorite yoga pose.

Studio Assistant

• May 2014 - Jan 2015

Office Manager

• Oct 2013 - Jun 2014

Maintained 750+ client accounts and ensured timely payments. Owned social media marketing and community partnerships. Answered calls, emails and in-person inquiries about class and program offerings. Responsible for ordering supplies and other errands. Maintained 750+ client accounts and ensured timely payments. Owned social media marketing and community partnerships. Answered calls, emails and in-person inquiries about class and program offerings. Responsible for ordering supplies and other errands.

Case Manager

• Oct 2012 - Oct 2013

Program Coordinator

• Jan 2011 - Oct 2012

Managed event coordination from inception to day-of activity, which included budget planning and staff schedules.Responsible for maintaining client profiles with confidentialityOrganized an ongoing catalog of community events, resources and contacts for future planning purposes.Liaison between clients, their guardians and therapeutic service providers. Created support plans together that would best support our clients to integrate into their communities.