Experience

Selling Simplified

• United States
• Advertising Services
• 300 - 400 Employee

• Operations Coordinator

  • Oct 2022 - Present



On

• Switzerland
• Sporting Goods Manufacturing
• 700 & Above Employee

• B2C Customer Specialist

  • May 2020 - Apr 2021

  Part of a team that not only handled active cases for rectifying customer issues, but also tackled antiquated cases that had not been closed out yet, catching up the USA order database backlog of 1+ year to current. Utilized Salesforce to process exchanges, returns, refunds, and rejections Assisted customers over TalkDesk and LiveChat to reach positive conclusions to issues and build confidence in the company and their products. Part of a team that not only handled active cases for rectifying customer issues, but also tackled antiquated cases that had not been closed out yet, catching up the USA order database backlog of 1+ year to current. Utilized Salesforce to process exchanges, returns, refunds, and rejections Assisted customers over TalkDesk and LiveChat to reach positive conclusions to issues and build confidence in the company and their products.



Artech L.L.C.

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Operations Administrator

  • Mar 2019 - Mar 2020

  Operations Administrator at Intel Offices based in Oregon, USA. Collaborated with Intel Headquarters and managed all reporting and data entry work for the global loyalty program. Built and maintained reports that influenced quarterly forecasts and budgets worldwide. Managed partner accounts, including investigating tickets created by the partners, and ensuring accuracy and transparency. Maintained communication through multiple teams crossing companies worldwide to ensure project delivery and accurate results. Identified issues in reporting processes and created a working plan to fix those issues and streamline the process. Show less



TravelTab (Frontline Technology Solutions)

• United States
• Travel Arrangements
• 1 - 100 Employee

• Client Performance Associate

  • Jun 2017 - Mar 2019

  Joined at opening in Portland region and managed the opening of two client branches, building the foundation. Managed inventory and fleet operations in PDX and SEA using CRM software to distribute, track, and manage TravelTab products for 8 distributed clients and partners. Performed daily/weekly inventory cycle counts; managed inventory logs/databases. Analyzed forecasts and data to determine location supply and inventory utilization. Built and maintained reports using CRM and TIBCO/Tableau. Responsible for training and supporting client sales associates and managers regarding product, software updates, SOP, and any tech related issues in PDX and SEA locations. Collaborated with cross-functional teams to identify areas that need improvement. Filed claims for lost, stolen, or damaged reported to vendors and clients to recover costs. Performed quality control for all issues related to client and customer contracts. Show less



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• Events Specialist

  • Nov 2016 - Feb 2017