Lindsay Griffith, MBA, A-CSPO
Manager, Travel Technology at AAA National Office- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Advanced Certified Scrum Product Owner (ACSPO)
Scrum AllianceJan, 2018- Nov, 2024
Experience
-
AAA National
-
United States
-
Consumer Services
-
200 - 300 Employee
-
Manager, Travel Technology
-
May 2022 - Present
Founded in 1902, this federation of car clubs serves over 60 million members throughout the United States and Canada. Their mission to campaign for drivers’ rights and safer roadways has grown to serving the driving community in all aspects of travel and vacation needs.
-
-
Product Owner
-
Oct 2018 - May 2022
- Owns multiple emergency roadside assistance applications, servicing 60 million members annually. - Redesigning the agent assisted call intake and back-office payment systems for emergency roadside service across AAA Association. - Successfully oversaw the deployment of the Bringg dispatching application for service prioritization across multi-state territories and multiple time-zones. - Executed the consolidation of third-party contracts across multiple business lines resulting in… Show more - Owns multiple emergency roadside assistance applications, servicing 60 million members annually. - Redesigning the agent assisted call intake and back-office payment systems for emergency roadside service across AAA Association. - Successfully oversaw the deployment of the Bringg dispatching application for service prioritization across multi-state territories and multiple time-zones. - Executed the consolidation of third-party contracts across multiple business lines resulting in $500,000 in savings across the association.
-
-
-
Fiserv
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Agile Product Owner
-
Oct 2017 - Oct 2018
This fortune 500 company is an industry leader in processing and managing e-commerce information and sales transactions for 16,000 clients globally. • Responsible for portfolio management products of 200+ bank and credit union clients. • Integrated card management platform with FICO software allowing for the automated management of credit card portfolios. • Ensured year-end tax documentation met credit compliance regulations.
-
-
Product Analyst
-
Dec 2014 - Sep 2017
• Implemented a signature card product to increase portfolio value for bank and credit union clients. • Unified clients under a single rate management system allowing for the simultaneous updating of the prime rate across systems.
-
-
Corporate Educator
-
Jan 2012 - Dec 2014
• Designed technical educational manuals, prepared and conducted technical trainings for financial institutions on the Credit Management 2.0 application.
-
-
Senior Client Services Representative
-
Nov 2010 - Dec 2011
• Created a comprehensive training guide and provided 1:1 assistance to financial institutions with system requirements and enhancement requests.
-
-
-
First Data Corporation
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Lead Business Analyst
-
Jun 2007 - Aug 2010
This global credit card processing firm serves more than six million merchants in over 66 countries generating annual revenues in excess of $9 billion. • Led effort to ensure functionality of VisionPLUS for international banking clients. This global credit card processing firm serves more than six million merchants in over 66 countries generating annual revenues in excess of $9 billion. • Led effort to ensure functionality of VisionPLUS for international banking clients.
-
-
Education
-
UCF College of Business
MBA, Business Administration -
Stetson University
BBA, Accounting, Management Information Systems
Community
