Experience

Traditions Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Account Executive

  • Oct 2022 - Present



Colorado Palliative & Hospice Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Community Relations and Marketing

  • Nov 2018 - Mar 2021



Seniors Resource Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Family Care Specialist; Adult Day and Respite Services

  • Feb 2016 - Nov 2017



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Representative, High Touch Exclusive

  • Oct 2014 - Nov 2015

  •Provides exceptional customer service to high profile National/SBA accounts via phone, chat, or email. •Maintains professional relationships with customers to retain contracts •Utilizes systems, processes, and procedures to understand the needs and requirements of all HT accounts •Acts as a dedicated representative to specific accounts including buying consortiums. •Educates end users on specific corporate requirements and procedures. •Responds quickly to internal/external Customer requests and demonstrates excellent follow up. •Provides quick and thorough resolutions to Electronic Commerce Customer issues. •Resolves specials, returns, self-registration, and administrative functions via StaplesAdvantage. •Troubleshoots technical issues relating to 3rd party E-Marketplace accounts. •Identifies issues with E-Procurement software such as Ariba, Oracle, SMART Works, Clarus, SAP and Commerce-1 in order to troubleshoot/resolve problems. Show less



Town and Country Manor Assisted Living

• Santa Ana, CA

• Medical Technician

  • 2010 - 2012

  •Daily care of the elderly including medication administration, safety monitoring for cognitive impairment, nutrition screening, and psych-social and emotional support. •Provided accurate medical information for families, nurses, providers, and caregivers. •Trained staff on transfer and lifting techniques, bathing, dressing and personal hygiene procedures, infection protection, and control methods. •Daily care of the elderly including medication administration, safety monitoring for cognitive impairment, nutrition screening, and psych-social and emotional support. •Provided accurate medical information for families, nurses, providers, and caregivers. •Trained staff on transfer and lifting techniques, bathing, dressing and personal hygiene procedures, infection protection, and control methods.



Total Healthcare Management

• Irvine, CA

• Workers Compensation, IT and Utilization Review

  • Feb 2008 - Oct 2009

  •Responsible for initiating and modifying utilization review process with accurate data collection of demographic, claim and medical information from health care providers. •Interface with the treatment team, external case managers and managed care organizations. •Responsible for processing subpoenas and additional documentation necessary to support claims. •Followed all regulatory policies and procedures, privacy and security standards in accordance with government agencies including HIPAA requirements. •Provided network administration and support Show less



University of Puget Sound

• United States
• Higher Education
• 700 & Above Employee

• Circulation Assistant

  • Aug 2004 - May 2006

  •Managed circulation desk and ORBIS network, which enabled students to order books and other media from all participating Universities with the ORBIS system. •Look care of students checking in and out books on a daily basis. •Managed circulation desk and ORBIS network, which enabled students to order books and other media from all participating Universities with the ORBIS system. •Look care of students checking in and out books on a daily basis.



Southwest Women’s Health Associates

• Durango, CO

• Office Assistant

  • Mar 1998 - Jul 2002

  •Responsible for office administration, including managing patient charts, coordination of communications between doctors, staff, patients, and other duties as needed. •Assisted in organizing the Annual Health Fair, in which included health screening for 1000+ people. •Responsible for office administration, including managing patient charts, coordination of communications between doctors, staff, patients, and other duties as needed. •Assisted in organizing the Annual Health Fair, in which included health screening for 1000+ people.