Experience

IQMS

• United States
• Software Development
• 1 - 100 Employee

• QA Specialist/Development Analyst

  • Jan 2013 - Present

  Reported problems found within the software to the programming department and worked closely with the programmers to resolve the problems. Responsible for testing the changes received back from the programmers. Setup internal costing scenarios for the testing environment. Documented changes to the software including the manual and how the software works. Responsible for evaluating and submitting software enhancement requests submitted by the customers. Works closely with the customer to ensure that specifications are met. Show less

• Software Support Specialist

  • Jan 2012 - Jan 2013

  Resolved customer issues and questions through problem solving, trouble shooting and knowledge of the software. Provided technical support to the Accounting side of the software which included Accounts Receivable, Accounts Payable, Payroll, Time & Attendance, GL, Bank Maintenance and Costing. Maintained the notes and correspondences within the Customer Relationship Management module of IQMS. Assisted with training new support techs.



Hicks Plastics Company, Inc.

• Macomb Twp., MI

• Accounting Manager

  • Jan 2008 - Jan 2012

  Responsible for monthly billing totaling $800,000, Responsible for maintaining and collections of the accounts receivable department, Responsible for in-house payroll processing for 125 employees, including employee maintenance, Updates and maintains the accounts payable department, Maintains an organized and efficient department, Produces monthly aging, Sales and Revenue and open invoice reports, Maintains cash flow and reconciles accounts on a monthly basis, Builds great rapport with all contacts. Show less



Hicks Plastics Company, Inc.

• Macomb Twp, MI

• Purchasing Manager

  • Oct 1999 - Jun 2004

  Purchasing Manager: Supervised staff in Shipping, Receiving and Purchasing departments, Managed subcontractors, Purchased all raw materials, Negotiated raw material pricing and delivery, Initiated program to increase inventory turns and decrease overall inventory levels, Set up and maintained bill of materials for each job, Managed a growing dept with a sales increase of 33%, Monitored the use of FIFO. Shipping Manager: Maintained accounts for a tier 2 automotive supplier, Maintained customer orders, shipping schedule, forecasts, finite scheduling, Handled customer service phone calls, Trained in CMMS Direct Data Link System for Visteon, Maintained filing system, Negotiated transit prices, Experienced in ERP systems, Excel and Microsoft word. Receptionist: Answered multi-line phone system, Assisted other departments with work Show less