Experience

Reverie

• United States
• Furniture
• 1 - 100 Employee

• Logistics Specialist

  • Jul 2015 - Sep 2017

  Buffalo/Niagara, New York Area Schedule outbound/inbound shipments. Process invoices from partners/carriers. Process claims for damaged or lost goods. Tracking of shipments. Process freight quotes. Approve or dispute freight invoices. Track recoveries and losses in freight expenses and revenue. Invoice outbound shipments in P21. Direct drivers to proper loading/unloading dock. Process UPS orders. Schedule pickups and deliveries with out of state partners. Answer customer inquiries and troubleshoot issues with sales and… Show more Schedule outbound/inbound shipments. Process invoices from partners/carriers. Process claims for damaged or lost goods. Tracking of shipments. Process freight quotes. Approve or dispute freight invoices. Track recoveries and losses in freight expenses and revenue. Invoice outbound shipments in P21. Direct drivers to proper loading/unloading dock. Process UPS orders. Schedule pickups and deliveries with out of state partners. Answer customer inquiries and troubleshoot issues with sales and products. Place orders for parts. Take payments on upgrades or UPS orders. Show less



LHR INC.

• Senior Account Manager

  • Dec 2009 - Aug 2014

  Take inbound and make outbound phone calls and attempt to collect a debt owed by individuals or businesses. Provide options to those individuals and businesses that will suit their special circumstances in an effort to provide them the best customer service in resolving their past due balances. Encourage other team members to do the best and be the best with meeting or exceeding their goals.



Elderwood

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Elderwood @ Lakewood

  • Sep 2007 - Dec 2009

  Certified Nursing Assistant - Rehabilitation: As a Certified nursing assistant I had assisted patients with healthcare needs and cared for a patient who is ill or recovering from a surgery or disease. My duties were assigned by a registered professional nurse. I also provided service on activities of daily living, bedside care, including basic nursing procedures under the supervision of a registered nurse.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Internet Banking Specialist

  • Aug 2004 - Sep 2007

  Took inbound phone calls regarding individual and business accounts. Assisted those individuals with logging into their internet banking services. Troubleshooting any errors or issues with logging into the internet banking service. As a Tech Specialist I was responsible for assisting not only the customers, but also the fellow employees with any issues they may have trying to assist any customers they were trying to assist. I had assisted management with compliance, and employee review. Managed… Show more Took inbound phone calls regarding individual and business accounts. Assisted those individuals with logging into their internet banking services. Troubleshooting any errors or issues with logging into the internet banking service. As a Tech Specialist I was responsible for assisting not only the customers, but also the fellow employees with any issues they may have trying to assist any customers they were trying to assist. I had assisted management with compliance, and employee review. Managed 500+ emails daily for customer inquiries. Assisted with overseas operations for internet banking. Managed monthly audits and supply orders. Show less