Experience

Carla's Captivating Content Ltd
• United Kingdom
• E-Learning Providers
• 1 - 100 Employee
• Instructional Designer/Developer

  • Oct 2022 - Present


Actual Experience

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Learning and Development

  • Nov 2017 - Oct 2022

  An instructional designer and developer representing L&D in a technology driven analytics company. ● Responsible for implementing, managing and administering a learning management system (Brightspace by D2L). ● Curating, designing and developing engaging media rich interactive online content and learning experiences. Including video, podcasts, elearning, system simulations and walkthroughs. ● Working with marketing to create digital assets for product promotion including video, graphics, podcasts and articles. ● Working with product developers and subject matter experts to transform feature specifications into digital learning content. ● Partnering with Professional Services to develop and create engaging structured digital content and product user guides. Show less



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Central Learning Designer

  • Oct 2012 - Oct 2017

  ● Working in partnership with the Curriculum Programme Managers, Operational Learning Consultants and Subject Matter Experts to undertake the analysis, design and development of blended learning interventions. ● Delivering solutions that support individual, business and divisional strategic objectives, which are creative, engaging and crucially drive the customer experience and advocacy of our technology, products & services in line with Virgin Media’s T&D design and delivery methodology.

• Talent & Development Principle Designer

  • Oct 2010 - Oct 2012

  ● Partnering Central Change and Operational Improvement teams to identify divisional development needs, design, develop, implement and support training solutions for our strategic transformation programmes. ● Story-boarding designing and developing interventions that at their core leverage on-line capability, complimented by supporting resources and instructor led training (ILT) where appropriate to support effective user training.

• Learning and Development Business Partner

  • Oct 2007 - Oct 2010

  ●Working as a Business Partner creating and leading development strategies that align to divisional and business objectives on and offshore. ●Working in partnership with the T&D Design and Delivery Team, to create and lead a culture of best practice, designing technology based blended learning solutions, using cutting edge approaches to design and delivery, consistently centred on customer experience, functional technical skills development, product pride & advocacy.



NTL:Telewest

• L&D Business Partner

  • Oct 2000 - Oct 2007

  ●Partnering with regional operations centres across the UK - the core focus of this role was to design, deliver and evaluate bespoke interventions to support the customer, product and systems portfolio. ●Delivering learning and development solutions to support the transformation of products, systems and people from a national spread of regional operations centres, to centralised structure creating centres of excellence. ●Partnering with regional operations centres across the UK - the core focus of this role was to design, deliver and evaluate bespoke interventions to support the customer, product and systems portfolio. ●Delivering learning and development solutions to support the transformation of products, systems and people from a national spread of regional operations centres, to centralised structure creating centres of excellence.