Experience

NAC Mechanical & Electrical Services

• United States
• Construction
• 1 - 100 Employee

• Service Coordinator

  • Oct 2018 - Present



Corval Group, Inc.

• United States
• Construction
• 100 - 200 Employee

• Operations Support Coordinator

  • Aug 2013 - Oct 2018

  Dispatch and coordinate all craft labor for construction projects. Complete weekly payroll and answer payroll related questions. Assist in organizing all Foremen training activities. Maintain Union agreement records and labor rates. Facilitate craft new hire orientation and onboarding. Dispatch and coordinate all craft labor for construction projects. Complete weekly payroll and answer payroll related questions. Assist in organizing all Foremen training activities. Maintain Union agreement records and labor rates. Facilitate craft new hire orientation and onboarding.



Minneapolis St. Paul Plumbing Heating Air

• Construction
• 1 - 100 Employee

• Customer Service Representative / Dispatcher

  • Aug 2011 - Aug 2013

  Responsibilities include; Answering phones, scheduling appointments, dispatching technicians, handling customer complaints, invoice processing, data entry, general customer service.Process technicians paper work and invoices for payroll in timely manner to make pay date deadlines. Manage the technician’s day by scheduling appointments, days off, and dispatching.On call duties during the evenings, weekends and holidays scheduling appointments and dispatching technicians. Order parts for repairs and installs. Receive parts and schedule customer appointments for return repair trips. Provide excellent customer service, while helping customers with their needs in respectful and timely manner. Handling customer complaints and quality issues as much as possible before escalating to Managers.

• Warehouse Manager

  • Nov 2010 - Aug 2011

  Responsibilities include; Inventory control, warehouse organization, customer service, warranty processing, ensuring that OSHA and EPA standards are met and controlled. Reorganization of Warehouse – parts, tools, resources are now easily accessible for use.Inventory control- Enter parts to be charged out for jobs, ordering of inventory, general inventory of warehouse and technician vehicles, monitoring of pricing from vendors to ensure consistency, build relationships with vendors to ensure quick solutions to problems that occur. Warranty processing- Gather information and ensure warranties are processed quickly to better serve customers.Customer service- special order parts, communication on warranties, organize and schedule special projects and deliveries with customers as needed. Ensure that OSHA and EPA regulations are met and controlled.



G&K Services

• United States
• Apparel & Fashion
• 700 & Above Employee

• Production Manager

  • Jan 2008 - Oct 2010

  Responsibilities include; assigning work, conflict resolution, ensuring that production goals were met, facilitated a safe work culture,as well as worked with the service and sales departments to quickly resolve issues that come up that needed immediate action with a strong focus on customer service. Reorganization of St. Paul stockroom to Company standard. Worked with the St. Paul team to successfully integrate the acquired Leef businesses into St. Paul Plant for processing. Built strong relationships within the Sales and Service departments, assisting them in better serving customers. Garment Replacement Project-worked with training of employees to reduce garment scrap rates from 10% to 3%. Safety leader for production employees. Responsible for all safety training, injury reports and Safety meetings for employees.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Operations Supervisor

  • Jul 2000 - Jan 2008

  Responsibilities included; training and retention of employees, conflict resolution, putting together work assignments, and directing of employees throughout the work day. Held multiple supervisory positions and had a wide variety of experiences. Built rapport with 300 + employees, improved morale and success by building strong relationships and motivating employees. Management Co-Chair of the Retention Committee. Worked together with employees to find new and creative ways to improve employee morale and retain our work force. Taught New Employee Orientation that teaches employees important job and safety methods, required by the company. Also gave hub tours, was very well versed on all of the ins and outs of day to day hub business. Trained in new trainers how to train new employees. Had to be well versed in and have all job safety methods memorized for company audits and to have the approval to train others. Helped my Manager keep track of employee certifications and training. Scheduled necessary annual training. New Employee recruitment- went to local colleges/Job fairs to speak about opportunities at UPS and get people in for tours for possible employment.