Lindsay Berndt
Membership and Communication Services Manager at Canadian Business Aviation Association (CBAA)- Claim this Profile
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Topline Score
Bio
Ryan Kirk
Lindsay is a fantastic Guest Services Manager. Her level of professionalism is superior while still maintaining fun communications with her peers. Lindsay always thinks one step ahead of the game, preparing for every situation. She maintains a great relationship with her employees and demonstrates her support through her example. Her years of experience indicates her ability to understand, communicate with, and be empathetic to each guest. Lindsay is also one of the firsts to volunteer for special assignments or projects. It's been great working with her!
Ryan Kirk
Lindsay is a fantastic Guest Services Manager. Her level of professionalism is superior while still maintaining fun communications with her peers. Lindsay always thinks one step ahead of the game, preparing for every situation. She maintains a great relationship with her employees and demonstrates her support through her example. Her years of experience indicates her ability to understand, communicate with, and be empathetic to each guest. Lindsay is also one of the firsts to volunteer for special assignments or projects. It's been great working with her!
Ryan Kirk
Lindsay is a fantastic Guest Services Manager. Her level of professionalism is superior while still maintaining fun communications with her peers. Lindsay always thinks one step ahead of the game, preparing for every situation. She maintains a great relationship with her employees and demonstrates her support through her example. Her years of experience indicates her ability to understand, communicate with, and be empathetic to each guest. Lindsay is also one of the firsts to volunteer for special assignments or projects. It's been great working with her!
Ryan Kirk
Lindsay is a fantastic Guest Services Manager. Her level of professionalism is superior while still maintaining fun communications with her peers. Lindsay always thinks one step ahead of the game, preparing for every situation. She maintains a great relationship with her employees and demonstrates her support through her example. Her years of experience indicates her ability to understand, communicate with, and be empathetic to each guest. Lindsay is also one of the firsts to volunteer for special assignments or projects. It's been great working with her!
Experience
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Canadian Business Aviation Association (CBAA)
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Canada
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Airlines and Aviation
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1 - 100 Employee
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Membership and Communication Services Manager
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Jul 2014 - Present
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Guest Services Manager
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Aug 2013 - Jul 2014
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Holiday Inn Express & Suites Ottawa West - Nepean
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Canada
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Hospitality
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1 - 100 Employee
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Director of Rooms
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May 2010 - Jul 2013
Member of hotel launch team, responsibilities include; - Health and Safety management committee leader, brandhearted (standards) leader - Headed Human Resource, maintained and update employee files - Creation and implementation of hotel policies and procedures/ brand standard training/scheduling for all hotel departments - Assumed General Managers position in absence, working with and training Sales Coordinator - Strong understanding of hotel revenue management - Strong understanding and hands on sales and catering knowledge Show less
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Brookstreet Hotel
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Canada
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Hospitality
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1 - 100 Employee
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Assistant Guest Services Manager
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Nov 2008 - May 2010
Assisted in Front Office Operations including; - Training and staff scheduling - Reviewed and developed Policies and procedures verses staff performance - Ensured and upheld satisfaction for all guests including many V.I.P. group arrivals Assisted in Front Office Operations including; - Training and staff scheduling - Reviewed and developed Policies and procedures verses staff performance - Ensured and upheld satisfaction for all guests including many V.I.P. group arrivals
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Fairmont Château Laurier
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Canada
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Hospitality
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1 - 100 Employee
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Assistant Guest Services Manager
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Apr 2007 - Nov 2008
Ensure guest satisfaction is achieved while following pre determined hotel standards. Guiding and teaching the guest services team in a manner which allowed us to better our customer service skills. Handing billing issues and guest feedback/complaints. Overnight hotel operations including backup information and A.m. report preparation for the operations management team. Ensure guest satisfaction is achieved while following pre determined hotel standards. Guiding and teaching the guest services team in a manner which allowed us to better our customer service skills. Handing billing issues and guest feedback/complaints. Overnight hotel operations including backup information and A.m. report preparation for the operations management team.
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Education
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Algonquin College of Applied Arts and Technology
Hotel and Restaurant Management, Hotel/Motel Administration/Management
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