Experience

Carleton University - Department of Law & Legal Studies

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Assistant to the Chair & Communications Coordinator

  • Apr 2021 - Present

• Undergraduate Administrator/Advisor (Acting)

  • Sep 2020 - Apr 2021

• Assistant to the Chair & Communications Coordinator

  • Feb 2020 - Sep 2020

• Undergraduate Administrator/Advisor (Acting)

  • Apr 2019 - Feb 2020



Carleton University

• Higher Education
• 700 & Above Employee

• Registrar Specialist (Acting)

  • Jan 2018 - Apr 2019

  • First point of escalation for Special Student applications to support the Registrarial Assistants in answering complex issues requiring a higher level of expertise • Closely manage the registration of approximately 200 incoming International Exchange Student and Study Abroad Student • Coordinate with the Department of Psychology to receive and register students into FlexTerm courses as per fixed guidelines • Oversee student registration into specialty programs from external stakeholders as per the established agreements with the institution• Prepare important weekly reports during registration periods, in coordination with the Office of Institutional Research and Planning, for the Associate Deans regarding course availability • Run in-house scheduled reports to correct any issues or follow-up with the appropriate department to maintain high service excellence • Contribute to effective operational workflow through development of staff schedules, procedural manuals and data-driven productivity tracking



Canadian Bureau for International Education (CBIE) | Bureau canadien de l’éducation internationale

• Canada
• Education Management
• 1 - 100 Employee

• Academic Manager, Libyan North American Scholarship Program - Canada

  • Feb 2015 - Dec 2017

  • Managed a portfolio of approximately 150 Libyan nationals sponsored by the Libyan Ministry of Education for English as a second language, post-secondary academic education and commercial aviation training in Canada• Monitored students including requesting academic updates and ensuring academic progression to meet scholarship timelines through direct communications with institutions, supervisors and students• Authorized payments up to $500K per month made to students and institutions such as monthly living allowances, annual book allowances and tuition fees from Ministry budgets• Reviewed eligibility and approved student benefits including health insurance, travel, reimbursable expenses; required coordinating with assigned Program Administrators and Officers to ensure payments were completed on time• Prepared and submitted comprehensive reports and requests on behalf of students to the sponsor outlining students’ requests, for additional time to study, special funding requests, annual progress reports, and policy clarifications. In each such case thorough analysis and summary of the case with recommendations were required• Actively participated in committee meetings to resolve individual student cases, recommend modifications to scholarship policies and establish working plans to mitigate temporary as well as potentially ongoing issues• Regularly updated institutions pertaining to changes in the scholarship program and/or policies in a diplomatic format to maintain ongoing working relationships and to meet expectations

• Program Officer, Libyan North American Scholarship Program - Medical & Dentistry Unit (US)

  • Feb 2013 - Feb 2015

  • Received, reviewed and processed tuition invoices; procedures included verifying billing information, follow-up with institutions, auditing finance history to eliminate duplicate payment, prepare payment requisitions • Prepared reports from database and electronic files to be sent to the sponsor such as confirmation of scholarship activation, student financial and academic history, budget and medical paid residency reports • Managed ESL and Academic Dependents study requests comprising of new and continuing students, track funding received and spent, updated and recommended policy changes, and monitored emails in a shared inbox• Created and maintained Unit’s database of doctor’s pursuing residency throughout the MATCH process such as MATCH results and eligibility for paid residency positions• Organized webinar series to provide students with information related to the MATCH process, most importantly about interview etiquettes and techniques, using PowerPoint and online webinar software • Processed Dentistry Equipment Direct Purchases and formed part of an approval committee after which I purchased equipment directly for students on company credit card requiring payment requisitions• Assisted with Kuwait Scholarship Program including submitting academic applications, prepared monthly financial reports, reviewed post-secondary admissions criteria and other project duties on an as-needed basis • Maintained and updated Unit’s operation manual and policy documents



Saudi Arabian Cultural Bureau

• Admissions Liaison Officer

  • Jul 2009 - Feb 2013

  • Took initiative to develop and expand the Department to better support students, counter parts, and colleagues such as establishing procedures, rules and regulations• Liaised with university/college officials across Canada on behalf of the King Abdullah Scholarship Program to establish and maintain good, effective relationships• Assisted undergraduate and graduate students with admissions to Canadian post-secondary institutions by completing and following up on application packages and endorsed program to graduate supervisors• Analyzed the academic backgrounds and English language proficiency scores of students and provided advice based on admission requirements for Canadian post-secondary institutions to increase admissions success• Attended and organized meetings between Saudi diplomats and educational officers and organized institution visits• Coordinated the Canadian delegation to the annual International Education and Conference on Higher Education held in Riyadh, Saudi Arabia including visa applications• Provided sound information of Government policies, protocol, rules and regulations, referring enquirers to relevant departments and colleagues• Prioritized and organized workload, including the delegation of tasks to team members and providing guidance to those I supervised• Prepared reports and statistics highlighting Department achievements, student successes or challenges, as well as post-secondary institution and program profiles



Bona Building & Management Co. Ltd.

• Residential Property Agent

  • May 2007 - Jul 2009

  • Performed reference checks and determined suitability of potential tenants as part of the application review procedures• Assisted tenants with their inquiries, complaints and requests, making sure to maintain a professional demeanor to increase tenant retention• Marketed and rented apartments to potential tenants and provided information to the generalpublic to promote the Company’s profile• Followed established procedures and processes such as completing apartment rental applications, maintenance requests, knowledgeable of the Residential Tenancy Act, as well as official communications between the Landlord and tenant• Responsible for receiving rental payments and processing them according to company policies• Conducted various administrative duties including answering phones, photocopying, fax transmissions, contacting outside contractors, initiating phone calls, sending and receiving correspondence, booking appointments



New Zealand Immigration Services

• New Zealand
• 1 - 100 Employee

• Administrative Assistant (Immigration)

  • May 2005 - Aug 2005

  • Accurately entered immigration visa applications into databases to initiate review process• Processed payments for applications• Initiated checks for security clearances for applications from high-risk countries• Researched and analyzed security sensitive applications for security concerns• Forwarded appropriate files for further screening and processing in New Zealand