Experience

DripDrop Hydration

• Health, Wellness & Fitness
• 1 - 100 Employee

• Amazon Sales Operations Specialist

  • Jul 2021 - Present

  • Helping continue the company’s success through the Amazon Seller Central platform by ensuring consistent product availability through FBA and merchant fulfillment, weekly forecasting, and reporting on item health, customer feedback, and key performance metrics. • Work cross-functionally with Supply Chain/Operations, Sales Ops, Marketing, etc. to ensure all aspects of the account are managed appropriately with close attention to deadlines and details. • Assist with Customer Service needs, including managing the Zendesk inbox, responding to customers, working with external support agency, and contributing to overall process improvement



AXIOM Learning Solutions

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Program Coordinator

  • Jul 2022 - Present



PatternShifts, LLC.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Virtual Assistant

  • May 2021 - Jul 2022

  Assist in admin responsibilities, including scheduling for managing partners and clients, client email communication, project planning and management, and production assistance for virtual seminars via Zoom. Assist in admin responsibilities, including scheduling for managing partners and clients, client email communication, project planning and management, and production assistance for virtual seminars via Zoom.



Dorel Juvenile

• Canada
• Manufacturing
• 700 & Above Employee

• eCommerce Marketplace Specialist

  • Jul 2020 - Jul 2021

  • Managed 3P marketplace accounts on Amazon, Walmart, eBay, and Google by carrying out day-to-day tasks necessary to maintain and optimize all channels as well as strategic planning to drive profitable sales growth. • Setup and maintained online product catalogs, comprising of over 250 SKUs across the various channels, each with unique assortments. • Identified opportunities for growth via catalog expansion with excess or new items, advertising and promotion, and/or product development. • Tracked and reported weekly sales against budget, and delivered accurate sales forecast on a monthly basis. • Managed relationships with agency partners and channel contacts who provided support for the business with advertising expertise, promotion opportunities, and channel management. • Worked cross-functionally with warehouse, operations, marketing, IT, quality assurance, sales, and consumer care teams daily to meet business goals. • Managed and mentored interns seeking eCommerce experience. • Assisted in Consumer Data Platform launch and creation of email marketing strategy.



BigMouth Inc.

• United States
• Consumer Goods
• 1 - 100 Employee

• Amazon Account Manager

  • Feb 2019 - Jul 2020

  • Lead Amazon 3P account, responsible for all day-to-day tasks necessary for driving profitable sales growth. • Ensured listings were optimized to win the buy box by managing pricing, in-stocks, and promotion strategy. Managed relationship with agency partner that assists with marketplace strategy, maintenance, promotions and advertising (AMS). • Analyzed product-level sales trends to maximize profitability and sell-through, while also identifying growth opportunities for existing products and new product development. • Setup and maintained online product catalog, comprising of over 400 SKUs listed via FBA and FBM. • Created and submitted sales forecasts necessary for maintaining optimal inventory levels at Amazon FBA fulfillment centers.



Fit & Fresh Inc.

• United States
• Fashion Accessories Manufacturing
• 1 - 100 Employee

• Associate Brand Manager

  • Jul 2018 - Jan 2019

  • Performed consumer insight tests, competitive data analysis, and created product briefs that drove Fit + Fresh’s product development strategy for 2020, in new and existing categories.• Partnered cross-functionally on the company’s re-branding efforts, including the creation and execution of: updated brand positioning, style guides, a refreshed logo, and packaging graphics.• Managed all social media accounts with over 50k+ followers by developing content calendars, planning, creating, and posting all content, as well as engaging with consumers directly via public and private posts.

• Ecommerce Analyst

  • Feb 2018 - Jul 2018

  • Drove profitable eCommerce sales growth on direct-to-consumer (D2C) websites, as well as Amazon 1P & 3P.• Analyzed sales trends to identify opportunities for growth and maximize profitability.• Recovered over $10k in Fulfillment by Amazon (FBA) fees by implementing a new process to manage reimbursement claims in Amazon’s Seller Central.

• Ecommerce Marketing Associate

  • Sep 2016 - Feb 2018

  • Drove qualified web traffic that led to over 2x sales growth each year across top eCommerce channels, including D2C brand website (Fit-Fresh.com) as well as Amazon 1P & 3P.• Managed digital marketing programs, such as: paid search/SEM, email marketing, affiliate marketing, SEO, organic and paid social media, and influencer marketing.• Maintained and analyzed reports to track performance of marketing programs and product level sales trends.• Maintained accurate inventory levels for marketplace and web store via regular product-level sales analysis.• Oversaw online product catalog (comprising of over 600 SKUs) by assisting with item setup and maintenance, merchandising, strategizing promotions, and optimizing the on-site user experience.

• Ecommerce Marketing Intern

  • May 2016 - Sep 2016

  • Developed online marketing, social media, and website content strategies to support eCommerce businesses. • Responsible for executing the company’s fundraising program, including tracking and responding to incoming leads, as well as preparing and distributing outgoing marketing materials.



Franklin Pierce University

• United States
• Higher Education
• 300 - 400 Employee

• Peer Tutor

  • Sep 2015 - May 2016

  Responsibilities included assisting students with homework, projects, and test preparation for CIT courses focused on Microsoft applications (Excel, Access, PowerPoint, and Word), and monitoring the front desk at the tutoring center.

• Social Media Coordinator

  • Mar 2015 - May 2016

  Collaborated with a team to develop and post content across social media accounts, including Twitter and Instagram, on behalf of the President of the university.



Kellogg Company

• United States
• Manufacturing
• 700 & Above Employee

• Part-time Merchandiser

  • May 2014 - May 2016

  Facilitated in-store level product merchandising, including: reporting to various grocery stores, moving product from store back-stock to the aisle shelf, organizing back-stock, assembling and stocking displays according to corporate guidelines, and working neatly and efficiently both alone and with co-workers. Facilitated in-store level product merchandising, including: reporting to various grocery stores, moving product from store back-stock to the aisle shelf, organizing back-stock, assembling and stocking displays according to corporate guidelines, and working neatly and efficiently both alone and with co-workers.



AlphaGraphics

• United States
• Printing Services
• 700 & Above Employee

• Marketing Intern

  • May 2015 - Aug 2015

  Responsibilities included creating content (for web pages, blog posts, press releases, and social media accounts), managing social media accounts, and designing graphics and writing press releases for clients. Responsibilities included creating content (for web pages, blog posts, press releases, and social media accounts), managing social media accounts, and designing graphics and writing press releases for clients.



Kohl's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2012 - Mar 2014