Experience

TecEx

• Luxembourg
• Wholesale Import and Export
• 300 - 400 Employee

• IT Asset and Operations Administrator

  • Apr 2022 - Present



VAT IT

• Luxembourg
• Financial Services
• 700 & Above Employee

• IT Support Technician

  • Mar 2019 - Apr 2022

  To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.To assist all our users with any logged IT related incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first-class level of service ensuring that all users are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self sufficient. Be willing to work flexible hours as and when needed. Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

• Processing Executive

  • Nov 2017 - Mar 2019

• Data Specialist

  • Mar 2017 - Nov 2017



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Floor support and Super user

  • Apr 2016 - Jan 2017

  I started off by being a agent taking calls helping small business users from the U.K. With their bills ,payments and technical support. Am now a floor walker I help the agents on product knowledge and system navigation.Am also known as a super agent i take escalations for the agents

• Customer Service Advisor

  • Mar 2015 - Apr 2016

   Determines requirements by working with customers. Manage and resolve customer complaints Follow up customer calls where necessary Update existing customer information  Provide customers with product and service information Resolve technical quires related to mobile devices  Resolve technical quires related to Mobile Broadband devices Handle bill disputes  Escalate the incorrect bills to the relevant department  Taking payments  Teaching customers about self-service options



Bytes People Solutions

• Randburg

• Contact Centre Agent

  • Oct 2014 - Feb 2015

  I started off by being a agent taking calls helping small business users from the U.K. With their bills ,payments and technical support. Am now a floor walker I help the agents on product knowledge and system navigation.Am also known as a super agent i take escalations for the agents I started off by being a agent taking calls helping small business users from the U.K. With their bills ,payments and technical support. Am now a floor walker I help the agents on product knowledge and system navigation.Am also known as a super agent i take escalations for the agents