Experience

Oregon Garden Resort

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Mar 2021 - Present

  • Answer guest's leads• Create proposals• Go out on monthly Sales Calls• Create promotions in order to bring in Revenue• Prepare contracts and manage event deposits• Meet Budgets

• Sales Coordinator

  • Mar 2018 - Mar 2021

  • Plan and coordinate corporate and social events• Enter details into the system (Caterese) to create BEOs for the Banquet team• Create layouts according to guests' needs• Prepare invoices for all overnight rooms and banquet events

• Front Desk Manager

  • Feb 2015 - Mar 2018

  • Delegate workflow to maximize efficiency at front desk.• Resolve major guest issues, including incident reporting and accounting errors.• Train new employees and provide continued training to existing employees. • Create new training procedures.• Ensure front desk has coverage at all times.• Schedule front desk department.• Hire, train and guide staff to improve work performance.• Create incentive programs.• Complete invoices and general ledger coding.• Resolve guest payment and group account concerns.• Manage rate plans and hotel inventory in multiple property management systems. Show less

• Front Desk Lead

  • Sep 2014 - Feb 2015

  • Train new hires.• Lead by example and be available for general questions from employees.• Maintain hotel availability with waitlist reservations and special requests.• Maintain inventory for third party websites, gift shop, general office supplies and specialty items.

• Front Desk Representative

  • Mar 2014 - Sep 2014

  • Receive and make reservations for room accommodations, restaurant and spa services.• Provide general information to public about events and resort.• Multi-tasking (answering multi-line phone, taking care of guests, processing payments and resolving minor guest conflicts).• Follow in-house procedures to ensure security of guests and employees• Manage and secure banks for restaurant, bar and events.• Accurately complete cash and credit card transactions.