Experience

Fundi SA

• South Africa
• Financial Services
• 100 - 200 Employee

• IT Helpdesk Administrator

  • Oct 2018 - Present

  Provide 1st line support Troubleshoot hardware & software Escalate unresolved queries to 3rd parties Set up new user Set up new Laptops & Desktop Provide 1st line support Troubleshoot hardware & software Escalate unresolved queries to 3rd parties Set up new user Set up new Laptops & Desktop



Department of Social Development

• Government Relations
• 700 & Above Employee

• IT Support

  • Jul 2017 - Jun 2018

  My duties as an IT Support are the following; 1. Troubleshoot hardware and MS Office software issues 2. Manage user's profile using Active Directory 3. Manage DHCP by reserving IP address of users machine and printers using Print server 4. Using 3COM system to generate pincodes and telephone extensions 5.Assit user telephonically and remotely 6. Test network point 7. Assist users with 3g card connection 8. Troubleshoot network problems and manage switch(POE) 9. Update McAfee Agent software 10. Log a call wth service provider 11. Link printer to user machine and troubleshoot errors that occur on the printer Show less