Experience

Sea Education Association

• United States
• Higher Education
• 1 - 100 Employee

• Network Administrator

  • Aug 1998 - Present

  I provide hardware and software support for a small independent college with 12 Servers, 100+ PCs at shore facility and 40+ PCs aboard 2 tall ships. Responsibilities include network (LAN & wireless), desktop, IP phone system hardware and software diagnostics and basic repair, backups, inventory and help desk using Spiceworks, patching and remote management using Solarwinds RMM, and administration of Moodle, Blackbaud Education Edge & Raisers' Edge NXT, FileMakerPro, Adobe Photoshop, PaintShop Pro, Webroot, Malwarebytes, maintenance of Google Intranet site, Office365, et. al. The computing environment supported includes Windows 8.1-10, Mac desktops and laptops, Windows 2008 R2 -2012 servers, VMware virtual servers, Qnap servers, iPhones, iPads, Android phones, Drobo NAS,Sonicwall firewall, Unifi WAPs as well as various specialized applications as needed by staff and scientists. I also manage security training for staff using Knowbe4 and provide support for students with their devices as needed. Show less



Elderhostel

• Boston, MA

• Software Specialist

  • Feb 1995 - Jun 1998

  Orchestration of a continuing effort to provide support as well as to improve and refine the various systems used by the Registration department, including Unix-based Targon registration system, PC LAN, user applications (Microsoft: Windows (3.1, 95, NT,2000), Word 6.0, FrontPage97-2000, Office97-2000 Borland: QuattroPro (Win 6), Paradox (Win 5) Corel: Draw7, Photopaint7, Depth7 Other: Visio (32bit), WS FTP, Winzip, Netscape (Navigator 3, Communicator 4), Dr. Solomon Anti-Virus Tools, Lview, Thumbs, Telnet), company Intranet and Elderhostel Web Site. Responsibilities include systems evaluation and development, creation and maintenance of documentation, coordination with Information Services and Training departments, management of support staff, basic troubleshooting, and long term planning. Show less



Elderhostel, Inc.

• Boston, MA

• Registration Staff

  • Apr 1992 - Feb 1995

  Customer service phone staff for non-profit company offering educational programs for seniors 4/93 Promoted to International registration staff, specializing in travel-related issues for customers and regular phone staff. Customer service phone staff for non-profit company offering educational programs for seniors 4/93 Promoted to International registration staff, specializing in travel-related issues for customers and regular phone staff.



Practice Management Associates

• Newton, MA

• Systems Manager

  • Sep 1984 - May 1988

  Design and implementation of information systems to address company needs in the following areas: administration of 3Com LAN, maintenance and expansion of mailing lists, programming custom databases for newsletter subscriptions and seminar/tradeshow registrations, input and maintenance of floor plans for tradeshows using AutoCAD, management and training of data entry personnel, user training in Revelation, Lotus, Wordperfect, and Ventura. Design and implementation of information systems to address company needs in the following areas: administration of 3Com LAN, maintenance and expansion of mailing lists, programming custom databases for newsletter subscriptions and seminar/tradeshow registrations, input and maintenance of floor plans for tradeshows using AutoCAD, management and training of data entry personnel, user training in Revelation, Lotus, Wordperfect, and Ventura.