Experience

Florida Public Utilities Company

• United States
• Utilities
• 100 - 200 Employee

• CS Manager

  • Jul 2021 - Present

  Lantana, Florida, United States



GRS Management Associates, Inc.

• Resident Services Manager

  • Aug 2020 - Oct 2020

  Lake Worth, Florida, United States



Sansone Air Conditioning & Plumbing

• United States
• Consumer Services
• 1 - 100 Employee

• Sales and Marketing Manager

  • Mar 2015 - Mar 2020

  Haverhill, Florida, United States Responsibilities include managing the retail sales department, marketing activities, working with various manufacturers, vendors, field technicians and support staff. • Maintain excel pricing files on an advanced level • Manage sales personnel in the office and outside sales • Handle incoming sales inquiries, electronically and verbally • Manage vendor relations on various levels such as warranty policies, sales training and incentives • Handle internal process and… Show more Responsibilities include managing the retail sales department, marketing activities, working with various manufacturers, vendors, field technicians and support staff. • Maintain excel pricing files on an advanced level • Manage sales personnel in the office and outside sales • Handle incoming sales inquiries, electronically and verbally • Manage vendor relations on various levels such as warranty policies, sales training and incentives • Handle internal process and procedures for all sales functions including billings, equipment ratings, follow-up call flow, permitting, scheduling, etc. • Manage all marketing functions in-house and external vendor contracts, budgets, communications • Assist with other business functions as needed Show less



Pressure In Paradise, LLC.

• Owner

  • Jan 2007 - Dec 2016

  Boynton Beach, FL With Pressure in Paradise, you will experience a new level of clean. Our attention to detail and unsurpassed quality has made us the first and only choice for businesses and homes throughout Southeast Florida. We specialize in chemically brightening and pressure cleaning roofs, sidewalks, driveways, walkways, patios, pool decks and pavers. Our well-trained and experienced personnel use proven methods and techniques that achieve remarkable results. All of our hard working crew members… Show more With Pressure in Paradise, you will experience a new level of clean. Our attention to detail and unsurpassed quality has made us the first and only choice for businesses and homes throughout Southeast Florida. We specialize in chemically brightening and pressure cleaning roofs, sidewalks, driveways, walkways, patios, pool decks and pavers. Our well-trained and experienced personnel use proven methods and techniques that achieve remarkable results. All of our hard working crew members arrive on time, are extremely courteous, and respect the privacy of each customer. Our crew members are always clean and well-spoken. We only hire the best! Show less



Engineered Air, LLC.

• United States
• Consumer Services
• 1 - 100 Employee

• Manager Retail Sales & Marketing

  • May 2013 - Mar 2015

  Pompano Beach, FL



ECM Air Conditioning

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Operations

  • Jul 2012 - Nov 2012

  Boynton Beach, FL East Coast Mechanical (ECM) is one of the largest family owned residential and commercial air conditioning, plumbing and electrical service companies in South Florida. ECM has been serving Broward County, Palm Beach and Martin County since 1985. As the #1 South Florida service contract & A/C company ECM takes pride in exceptional care and attention to detail, which is what sets us apart from the rest. ECM has 127 fully stocked trucks, 200+ employees and certified technicians with over $5… Show more East Coast Mechanical (ECM) is one of the largest family owned residential and commercial air conditioning, plumbing and electrical service companies in South Florida. ECM has been serving Broward County, Palm Beach and Martin County since 1985. As the #1 South Florida service contract & A/C company ECM takes pride in exceptional care and attention to detail, which is what sets us apart from the rest. ECM has 127 fully stocked trucks, 200+ employees and certified technicians with over $5 million completed service calls. The ECM team is committed to providing a higher standard of excellence, superior workmanship and increased value to each customer. Show less



Service America Enterprise, Inc.

• Contact Center Director

  • Feb 2007 - Jul 2012

  Fort Lauderdale, Florida Led 15-member inside sales team (multiple queue/inbound call center) for national full service company providing in-home service warranties covering major appliances and home systems such as air conditioning, plumbing, and electrical systems. Managed sales of company’s products and services within defined geographic area. Ensured consistent, profitable growth in sales revenues through strategic planning and skilled direction of sales personnel. Identified objectives, strategies, and action… Show more Led 15-member inside sales team (multiple queue/inbound call center) for national full service company providing in-home service warranties covering major appliances and home systems such as air conditioning, plumbing, and electrical systems. Managed sales of company’s products and services within defined geographic area. Ensured consistent, profitable growth in sales revenues through strategic planning and skilled direction of sales personnel. Identified objectives, strategies, and action plans to improve short- and long-term sales and earnings. Supported targets for area sales goals through appropriate training and coaching of sales staff. Conducted reviews and communicated development needs with associates. Set goals for performance and customer service improvement. Held responsibility for recruitment, hiring, and daily management of sales force. Prepared team to effectively qualify opportunities, conduct presentations, and close sales. Monitored sales productivity of each salesperson, calculated commissions, and produced monthly and quarterly reports for senior management. Selected accomplishments: Played key role in development and implementation of company intranet, website design, and website interactivity, in close collaboration with outsourced website vendors. Authorized to negotiate, review, and approve contracts, business proposals, design, and content of advertising and marketing materials including sales and branding literature, print and broadcast media, yellow pages, direct mail, and handouts. Effectively tested and troubleshoot new software applications used to enhance business productivity. Developed internal communication process for tracking customer contact at all levels, implemented company-wide. Show less



ECM Air Conditioning

• United States
• Consumer Services
• 1 - 100 Employee

• OPERATIONS MANAGER

  • Sep 2005 - Jan 2007

  Oversaw business operations for company providing home and business owners with appliance, plumbing, and air conditioning needs. Maintained responsibility for implementing strategic planning to achieve performance outcomes. Directed analysis and preparation of financial statements, business activity reports, financial position forecasts, and budgets. Managed close business collaborations with Acquisitions and Renewal Departments. Hired, trained, and developed staff. Managed multiple queue… Show more Oversaw business operations for company providing home and business owners with appliance, plumbing, and air conditioning needs. Maintained responsibility for implementing strategic planning to achieve performance outcomes. Directed analysis and preparation of financial statements, business activity reports, financial position forecasts, and budgets. Managed close business collaborations with Acquisitions and Renewal Departments. Hired, trained, and developed staff. Managed multiple queue inbound call center. Worked closely with company ownership to evaluate asset performance, analyze market trends, and develop business projections. Selected accomplishments: Spearheaded profitable-generating operations used across 4 counties serviced by 130+ trucks; supported infrastructure for highly trained technicians with 94% first-visit success rate. Served as go-to manager for IT troubleshooting and issue resolution. Developed system for enhanced monitoring of incoming service calls, rapid problem identification, and quick dispatch of service staff. Show less



Lindstrom Air Conditioning & Plumbing

• United States
• Consumer Services
• 1 - 100 Employee

• RETAIL MANAGER

  • Jun 2000 - Jul 2005

  Oversaw activity and assignment of 35 service technicians. Served as valuable link between customers and company. Interacted with major clients, provided quotations, and managed logistics for service delivery. Guided new business development from contact to signed agreements. Developed procedures and policies for department training performance metrics. Coordinated with sales and marketing teams on key customer accounts and launched strategies to meet company performance targets. Strengthened… Show more Oversaw activity and assignment of 35 service technicians. Served as valuable link between customers and company. Interacted with major clients, provided quotations, and managed logistics for service delivery. Guided new business development from contact to signed agreements. Developed procedures and policies for department training performance metrics. Coordinated with sales and marketing teams on key customer accounts and launched strategies to meet company performance targets. Strengthened relationships with all business partners and clients. Ensured problems resolved quickly and to benefit all principals. Selected accomplishments: Coordinated Retail Service Department producing annual revenue of $2.8M. Chosen as official company spokesperson, managing inquiries from Better Business Bureau. Acted as chief strategist in allocating $180K marketing and advertising budget; led efforts for company branding and message development campaigns. Show less