Experience

IRIS Star Practice Management
• United Kingdom
• Software Development
• 1 - 100 Employee
• Instructor Lead Manager

  • Dec 2022 - Present


Practice Engine

• United Kingdom

• Technology Trainer

  • Jun 2021 - Present

  • Engage with the Implementation Team early in the project lifecycle to understand your client environment • Test the product along with the Implementation Team to understand the client workflow and product behaviour as it relates to the client environment • Maintain attendance and survey records for Continuing Professional Education Credits to be offered to customer attendees • Develop a Training Methodology based in Adult Learning Theory • Engage with the eLearning Team to advise on repetitive or nano topics that can be worked into pre-requisites or one off training offerings • Assist with eLearning Script Editing for the eLearning Team as product changes and eLearning Topics need to be developed or updated • Work with Project Managers to be sure delivery timelines are realistic against training preparation needs • Provide ocaisional assistance to support on how to topics sent to support and escalated to training • Assist the team in managing customer expectations as related to training (timing, who should attend, etc.) • Cross-team Communication: information requests, knowledge sharing, customer training activity updates • Communicate with clients as needed; providing post training assistance or answering follow up questions • Maintains individual Net Promoter Score for quality work to support client success • Manages skillsets through cross-team/intra-team collaboration and external resources Show less



Shelby Systems and Elexio, Ministry Brands companies

• Technical Trainer and Technical Writer

  • Nov 2007 - Jun 2021

  Working at Shelby HQ and then remotely from Knoxville, TN, I provide on-site and off-site technical training to non-profit Administrators and End Users throughout the United States. The programs SQL and MySQL based written in C#, throughout the United States and Canada. • Successfully assisted over 300 customers, on-site and via distance-learning with the transition to new ChMS and Financials platforms. • In order to improve customer expectations developed and implemented onboarding assessment to identify critical success factors during implementation. • Monitored SCRUM releases in order to produce written and video customer support resources. Show less



Gap Solutions

• Australia
• Retail Office Equipment
• 1 - 100 Employee

• Business Administrator and Trainer

  • Apr 2004 - Nov 2007

  As a startup company, I was solely responsible for obtaining business license, maintained all bookkeeping. • As a startup company, I was solely responsible for obtaining business license. • Currently maintain all bookkeeping. • Assisted with team development using experiential learning techniques, provided soft skills and software training for customers. As a startup company, I was solely responsible for obtaining business license, maintained all bookkeeping. • As a startup company, I was solely responsible for obtaining business license. • Currently maintain all bookkeeping. • Assisted with team development using experiential learning techniques, provided soft skills and software training for customers.



Conversant Relationship Marketing, a division of Thompson and Company

• Account Manager and Director of Operations

  • Nov 2001 - Dec 2002

  Hired as an Account Supervisor and within three months promoted to Director of Operations overseeing B2C advertising campaign for second-largest customer and oversee staff development. • Supervised two staff with the administration of direct marketing company for second-largest customer. • To align with compatible vendors, developed CRM Preferred Partner Network for the Division. Hired as an Account Supervisor and within three months promoted to Director of Operations overseeing B2C advertising campaign for second-largest customer and oversee staff development. • Supervised two staff with the administration of direct marketing company for second-largest customer. • To align with compatible vendors, developed CRM Preferred Partner Network for the Division.



American Home Shield

• United States
• Consumer Services
• 400 - 500 Employee

• Marketing Manager

  • Apr 1996 - Sep 2001

  Recruited, developed and managed a marketing team to implement established business processes for B2B marketing programs to the nation’s top thirty mortgage lending institutions. • Recruited, developed, and managed a direct-marketing team to administer B2B marketing programs with the nation’s top thirty mortgage servicing institutions. • Lead three consecutive years of 18% B2B new sales growth. •Lead two consecutive years of 4% B2C renewal sales growth. • Member of the corporate Advisory and Leadership teams. Show less