Experience

Novaturas group

• Lithuania
• Travel Arrangements
• 1 - 100 Employee

• Aviation contracting manager

  • Jul 2022 - Present



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Human Resources Manager

  • Jan 2020 - Apr 2022

  Responsibilities: Consulting and supporting Baltic’s management team in people management issues: values, draw a structure and describe the responsibilities, implementation of job descriptions, manage actual recruitment projects, employee assessment, develop remuneration system, succession and replacement planning, internal communication, motivation of employees and well-being of employees. Responsible for personnel record keeping and document flow, recruitment, remuneration and administration of salary system, creation and implementation of personnel handbook, internal policy development, employee’s insurance. Recruitment process from creation of job advertisement till on boarding of new team member. Consulting management on problem situations like Labour disputes, conflict resolution, disciplinary processes. Managing employee relations, including absence, grievances, and sickness, working hour reports. Managing HR budget. Reports to management (Baltic’s and Ukraine) Experience working in a matrix structureProfessional achievements & significant projects: Implementation of personnel handbook, job description, confidentiality agreement Hired/build new team in Lithuanian and Estonian branch.

• Aviation Manager

  • Mar 2019 - Jan 2020

  Management of Tour operators’ aviation operations at destinations at RIX, VNO, TLL, AYT, SSH, HRG airportsHandling of tenders, evaluation, negotiations and agreement (ACMI, SLA) signing with airlines and work carried out by the various departmentsNew route opportunity analyses, flight program planning and sustainability calculations Communication with airlines and Ground handling companiesBudgeting process, expense and invoice control. Operational and commercial result follow up. Coordination between executive level managementKey entry point in all operational questions and emergency situationsCoordination of relevant health and safety regulations (Covid-19) for defined destinationsProcedure creation and implementationHands on approachStrong organizational skillsCrisis management skillsPeople skills and problem-solving abilitiesAchievements:Signed contracts with airBaltic, SmartLynx, GetJet



airBaltic

• Latvia
• Airlines and Aviation
• 700 & Above Employee

• Area Station Manager Ground Operations

  • Nov 2015 - Jul 2018

  Areas of responsibility Germany, Austria, Belgium, Poland, Czech Republic, Slovakia, Kazahstan. Main responsibilities related to Safety, Quality, Punctuality and Service control from Ground handling suppliers in areas of responsibility.Those accordance with carrier's standards, policies and in compliance with national and international standards and legislations. Collaboration with ground handling companies, airport authorities, service providers (lounge, aircraft cleaning, maintenance, toilet/water services), local Police and boarder Control, participation in AOC meetings representing carrier. Budgeting process, expense and invoice control. Operational and commercial result follow up. Planning, development and continues supervision of efficient processing of passenger and ramp services. Maintaining contacts with Ground handlers, Airport authorities and other airline representatives.

• Area Station Manager

  • Nov 2013 - Nov 2015

  Areas of responsibility 7 airports in Germany (TXL, HAM, DUS, FRA, MUC, HDF, DTM).Main responsibilities related to Safety, Quality, Punctuality and Service control from Ground handling suppliers in areas of responsibility.Those accordance with carrier's standards, policies and in compliance with national and international standards and legislations. Collaboration with ground handling companies, airport authorities, service providers (lounge, aircraft cleaning, maintenance, toilet/water services), local Police and boarder Control, participation in AOC meetings representing carrier. Budgeting process, expense and invoice control. Operational and commercial result follow up. Maintaining contacts with Ground handlers, Airport authorities and other airline representatives.Handling of tenders, evaluation, negotiations and agreement signing ( SGHA, SLA, STDSA) process.Administration of contracts.

• Area Airport Ticket Office Manager

  • May 2012 - Oct 2013

  Follow the instructions of airBaltic manuals and other airBaltic regulations. Initiate and lead Outstation Airport Ticket office tenders, contract negotiations and agreement administration. Ensure that contracted party is performing agreed services according to airline standards, procedures and required service level. Ensure training for contracted party. Initiate and lead Start-up briefings. Follow up and analyse of Outstation Airport Ticket office performance, including reporting and payments. Analyse of passenger claims, suggestion about claim resolution. Evaluation of existing procedures and products. Initiate new procedure and products for outstation to improve performance and productivity. Collaboration with different departments regarding performance of Outstation Airport Ticket offices.



airBaltic

• Latvia
• Airlines and Aviation
• 700 & Above Employee

• Outstation Airport Ticket Office Service Control Supervisior

  • Dec 2010 - Mar 2012

  Follow the instructions of airBaltic manuals and other airBaltic regulations. Initiate and lead Outstation Airport Ticket office tenders, contract negotiations and agreement administration. Ensure that contracted party is performing agreed services according to airline standards, procedures and required service level. Ensure training for contracted party. Initiate and lead Start-up briefings. Update third party with latest information on procedure change and new products. Follow up and analyse of Outstation Airport Ticket office performance, including reporting and payments. Analyse of passenger claims, suggestion about claim resolution. Evaluation of existing procedures and products. Initiate new procedure and products for outstation to improve performance and productivity.

• Revenue Accountant

  • Jul 2009 - Dec 2010

  Enter in revenue tracking system and monitor incoming documents.Process and track the manual E-tickets, sort and send the documents to the service provider.Prepare the missing information about the flown documents to the service provider.Prepare invoices like ADM, CDMCooperate with other departments in the company, organizations and other airlines related to revenue accounting tasks.Check the incoming invoices, select and analyze data regarding the revenue accounting department's costsAnalyse,preserve and send to appropriate department and organizations incoming data (prices, exchange rate etc.)Prepare different reports.

• Internet Sales Agent

  • Jul 2006 - Jul 2009

• Senior Ticketing Agent

  • Dec 2005 - Jun 2006

  Responsible for reservation and issuance of airline ticket, including re-booking and re-issuance of airline tickets, voluntary and involuntary cases. Tickets issuance against PTA and processing of PTA. Ticket issuance for ID, AD and barter passengers. Sales of ancillary revenue products and service sales. Servicing customers at " front desk" and indirect, over phone and e-mail. Work with cash, payment cards, e-payments,invoices and compensation pay out. Registration, check and control of manual, automatically and electronically tickets, MPD, PTA and other documents as well as ancillary revenue products and documents. Preperation of daily sales reports. Consult and help travel agencies in selling airBaltic products.

• Ticketing Agent

  • Jul 2002 - Dec 2005

  Responsible for reservation and issuance of airline ticket, including re-booking and re-issuance of airline tickets, voluntary and involuntary cases. Tickets issuance against PTA and processing of PTA. Sales of ancillary revenue products and service sales. Servicing customers at " front desk" and indirect, over phone and e-mail. Work with cash, payment cards, e-payments,invoices and compensation pay out. Preperation of daily sales reports.

• Passenger Service Agent

  • May 1999 - Jun 2002

  Perform passenger service( check in and boarding duties) according to airBaltic priorities, standards and procedures.Together with shift to be responsible for puncuality, quality of departure and arrival. Covering responsibilities in departure, boarding, transit service and arrival service areas. Perform duties in Lost and Found office. Work with World tracer system.Ability to deal with irregularity situations in high level of stress and under time pressure.