Experience

Wind Creek Hospitality

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Games Operations Coordinator

  • Nov 2018 - Present

  • Maintains information on gaming devices and gaming related products and services• Maintains and modifies AutoCAD floor layout of gaming devices and updates the floor layout within both AutoCAD and CDI Global Suite, as appropriate• Designs and implements data files to collect and report department statistics for gaming device performance and guest service performance within the department• Interacts with games department personnel and regulatory compliance auditors to ensure that MICS and TICS required documentation is current within the department and accurately maintained on a timely basis• Independently calculates, verifies and approves vendor billing to game revenue participation fees, game vendor system fees, and Bally System fees charged to the Games Department• Provides analysis of game data and guest service data on a periodic basis (at least monthly)• Establishes minimum Economic Order Quantity inventory levels for key supplies within the department and notifies appropriate personnel when minimum levels occur• Prepares recurring reports and documentation in an accurate and timely manner• Maintains all departmental files, including personnel related files• Monitors adherence to all applicable operating policies and procedures and reports any deviations to Games Management• Other duties & responsibilities as assigned Show less

• Games Operations Supervisor

  • Apr 2014 - Nov 2018

  • Directly supervises Game Attendants; Carries out supervisory responsibilities in accordance with the SOP’s, MICS, TICS and expectation guide• Interviews, hires and trains employees; plans, assigns and directs work; appraises performance; rewards and coaches employees; addresses complaints and resolves problems • Develops and monitors work schedules for Gaming Attendants • Coaches, recognizes and holds employees accountable for meeting or exceeding the goals• Resolves employee and/or guest issues that arise during the shift; Communicates and escalates issues are warranted• Performs TITO fills and verifies jackpots as required by Minimum Internal Control procedures• Ensures that all logs, shift reports, documents and other required paper work and forms are completed timely, accurately and are routed properly• Works effectively with other casino support personnel to ensure guest satisfaction and service quality• Maintains effective communication with all casino and property personnel as required• Assures compliance with all Internal Controls as well as Company, departmental and safety policies, procedures and regulations• Performs functions of Gaming Attendants including verifying transactions as needed; Issues patron complimentaries in accordance with established guidelines• Resets machines and repairs minor malfunctions on games• Maintains awareness and effectively communicates to staff, property-wide/company promotions, events and programs• Ensures the physical condition of the gaming floor premises is maintained in a safe, clean appearance• Ensures that all applicable Standard Operating Procedures, Tribal Internal and Minimum Internal Control Standards, Company Expectations and Safety Policies are adhered to at all times without deviation• Protects all assets with Gaming Department• Other duties and responsibilities as assigned Show less

• Game Attendant

  • Dec 2011 - Apr 2014

  • Resets machines and repairs minor malfunctions; Processes jackpots• Processes wallet pays and exchanges currency for the guests and TITO (ticket in, ticket out) fills• Provides customer service to all guest especially to gaming players• Enhances guests’ gaming entertainment experience by creating a fun, high-energy environment through the celebration of wins• Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests throughout the shift• Responds to guest service calls within the established service targets; Sends service calls to Game Attendants through Game Dispatch or through STM paging technology, game service lights, or guest interaction• Game Attendants and their managers will periodically receive service time reports and Game Attendants are responsible for meeting service targets for both the time of a service interaction and the number of service calls completed during a time period• Walks and stands continuously throughout the entire shift• Completes all required documents, logs, and reports in a timely and accurate manner following MICS, TICS and other regulatory or Company requirements.• Complies with Internal Controls, Company, departmental, and safety policies, procedures, and regulations• Other duties & responsibilities as assigned Show less