Experience

Mindray Nederland

• Netherlands
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Customer Service Coordinator

  • Apr 2023 - Present

• Customer Service Advisor IVD

  • Dec 2018 - Apr 2023

  - Processing customer orders in SAP - Working together with IVD Sales, Logistics department and Finance to ensure the sales order process is managed in the most efficient way- Making a weekly schedule for shipping out orders to customers within Europe together with Logistics- Informing customers about status order, status shipment and issueing invoice after delivery or pick up- Providing support to customers with queries, service issues and other requests, managing complaints in a professional way to find the solution together- Maintaining accurate records of orders and status- Monitoring on hold orders- Evaluating financial status with regards to order and corresponding distributor Show less



BPSolutions ☁ Cloud ❂ Data Analytics

• Client support office

  • Apr 2018 - Nov 2018

  - Preparing quotations - Preparing sales orders in Navision - Purchasing the goods at distributor - Preparing invoices - Preparing quotations - Preparing sales orders in Navision - Purchasing the goods at distributor - Preparing invoices



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Klantexpert Webcare & LiveChat

  • Jan 2014 - Apr 2018

  - Technical support for Fiberglass by phone - Solving complaints and issues regarding open invoices, internet & television or mobile postpaid - Product selling of all products from KPN - Helping customers by KPN Webcare (by Mail, LiveChat, Facebook & Twitter) - NPS Ambassador - Customer satisfaction team to support colleagues to improve the customer contact - Improvement team - Team for improving the work ethics, providing improvement proposals - Technical support for Fiberglass by phone - Solving complaints and issues regarding open invoices, internet & television or mobile postpaid - Product selling of all products from KPN - Helping customers by KPN Webcare (by Mail, LiveChat, Facebook & Twitter) - NPS Ambassador - Customer satisfaction team to support colleagues to improve the customer contact - Improvement team - Team for improving the work ethics, providing improvement proposals



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Klantenservice Tele2

  • Jan 2012 - Oct 2013

  - Customer Service Tele2 - Solving issues for the fixed phone line, answering questions about invoices or how it works - Solving issues with Mobile phone postpaid - Backoffice: Solving issues which cannot be solved by the 1st Line - Customer Service Tele2 - Solving issues for the fixed phone line, answering questions about invoices or how it works - Solving issues with Mobile phone postpaid - Backoffice: Solving issues which cannot be solved by the 1st Line



Landal GreenParks

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Receptionist

  • Jun 2010 - Jul 2011

  - Receiving gasts and help with check in / check out - Helping customers with questions about the park, facilities and the surroundings - Selling extra products from the park or from attractions nearby - Solving complaints - Helping Entertainment team - Receiving gasts and help with check in / check out - Helping customers with questions about the park, facilities and the surroundings - Selling extra products from the park or from attractions nearby - Solving complaints - Helping Entertainment team


Bakker Bart (Bart's Retail)
• Netherlands
• Food and Beverage Services
• 100 - 200 Employee
• Verkoopmedewerker

  • Sep 2008 - Apr 2010