Experience

Furst-McNess Company
• United States
• Farming
• 1 - 100 Employee
• Customer Service Representative

  • Aug 2018 - Present


West Corporation

• Türkiye
• Computer and Network Security

• Customer Care Professional

  • May 2010 - Mar 2018

  Provided informative long - term solutions for businesses with regards to phone, internet and wireless, as well as charge and credit card activities. This would help them save time and money and increase efficiencies. Retained members with current or suggest another product that better suits their needs Met or exceeded expectations within program and manager metrics. Assisted with new hire training as a mentor due to tenure and product knowledge Provided informative long - term solutions for businesses with regards to phone, internet and wireless, as well as charge and credit card activities. This would help them save time and money and increase efficiencies. Retained members with current or suggest another product that better suits their needs Met or exceeded expectations within program and manager metrics. Assisted with new hire training as a mentor due to tenure and product knowledge



Charter Media Advertising

• United States
• Hospitals and Health Care

• Advertising Account Representative

  • Jan 1996 - Mar 2009

  Introduced the use of cable advertising as a strategy in a small market. Meet with prospects and existing clients to determine their needs and expectations. Craft and implement advertising campaigns that would address goals of each client on an individual basis. Worked closely with other departments to achieve those goals. Example research, production, traffic and billing. Managed credit and collection of each client so they would stay in good standing. Negotiated and closed contracts of all sizes.