Experience

St Joseph's Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• In-Patient Advisor

  • Feb 2022 - Present



Age Cymru Gwent

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Independent Advocate

  • Jan 2022 - Present



TREGWILYM LODGE LIMITED

• Hospitals and Health Care
• 1 - 100 Employee

• General Manager

  • Jan 2021 - Oct 2021

  I was responsible for overseeing the care and well-being of up to 74 residents, all of whom were at various stages of Dementia. I ensured each resident was empowered to make their own personal choices, respecting each individual’s likes and dislikes and attending to their nursing needs. Fundamentally, I ensured that residents were respected as individuals and provided with positive, person-centred care at all times. I achieved this through developing strong relationships with staff and residents' family and friends that were built on trust and openness. •Responsible for all aspects of regulatory compliance and ensuring robust reporting to outside agencies as required, which resulted in strong relationships with CIW, Safeguarding and Commissioners.•Responsible for the care and support of residents as provided by the team of nurses and care staff.•Line management of care and support staff, kitchen, maintenance, and housekeeping.•Being aware of staff well-being particularly following the trauma of working through, and continuing to work through, the COVID pandemic by undertaking regular Supervisions and having an open-door policy.•Consideration and delivery of the company budget.•Responsible for ongoing quality improvement, achieving positive feedback following inspections.•Responsible for ensuring high levels of Infection Control Prevention, introducing cleaning schedules for the domestic team, ensuring correct usage of PPE at all times and that protocol was followed diligently during an outbreak of an infectious illness. Again, positive feedback was achieved following inspections by the IPC Team.•Working with the local health board to maintain the quality and safety of resident care.•Responsible for putting together monthly staff rotas and ensuring that day to day staff levels were sufficient to maintain resident safety.•Continued to carry out many of the duties undertaken as Deputy Manager whilst recruitment was ongoing. Show less

• Deputy Manager

  • Mar 2016 - Jan 2021

  •Deputise in the absence of the manager.•Support the manager with all aspects of regulatory compliance.•Manage new resident contracts.•Manage petty cash, staff and resident cash funds.•Manage, review and authorise staff payroll.•Manage any HR issues within the home.

• Administrator

  • Feb 2012 - Feb 2016

  •Pre-employment checks for new staff.•Maintenance of staff files in line with regulatory requirements.•Managing new resident contracts.•Managing resident finances.•Managing petty cash.•General day to day office duties.



Worldwide Sires UK Ltd

• Abergavenny, Wales, United Kingdom

• Order Processing Specialist

  • Aug 2009 - Nov 2011

  •Processing orders received from sales representatives and customers. •Organising customer deliveries. •Dealing with enquiries from Sales Reps & Customers. •Attending & assisting on the company’s marketing stand at Agricultural shows. •Processing orders received from sales representatives and customers. •Organising customer deliveries. •Dealing with enquiries from Sales Reps & Customers. •Attending & assisting on the company’s marketing stand at Agricultural shows.



A.M. NARDUZZO LIMITED

• United Kingdom
• Construction

• Program Manager

  • Oct 2001 - Jul 2009

  •Organisation and management of the Installation Program. •Liaising directly with customers and installers. •General office duties. •Organisation and management of the Installation Program. •Liaising directly with customers and installers. •General office duties.