Experience

Archway Marketing Services

• United States
• Advertising Services
• 700 & Above Employee

• Accounts Receivable Specialist

  • May 2018 - Present

• Biller

  • Sep 2014 - Present



Solutran

• United States
• Financial Services
• 100 - 200 Employee

• Business Analyst Manager

  • Aug 2009 - Dec 2011

  Managed a six person department that provided process improvement, project management, and function analysis. Reported to the Chief Operating Officer. Supported day to day operational issues which required interaction with internal department managers, outside financial institutions and vendors. Key Accomplishments: -Transition of the Financial Services Management Corporation (FSMC-previous division of MoneyGram International) when purchased by Solutran. -Disaster recovery plan update. -Created detailed project list. Facilitated project prioritization meetings and provided project status in weekly leadership meetings. -Supported the National Sales Executive with RFP responses for the Women Infant Children (WIC) banking contracts. Show less



MoneyGram International

• United States
• Financial Services
• 700 & Above Employee

• Director of Operations- Financial Services Management Corp (FSMC)

  • Nov 2001 - Aug 2009

  Managed departments that provided check processing, reconciliation, data entry, and controlled disbursement for rebates and WIC (women, infant and children) checks. Key Accomplishments: -Managed all aspects of department budgeting, forecasting and month end justification. -Implemented activity based costing process -Created function metrics and standards -Implemented numerous process improvements that reduced costs and improved customer service. -Improved team productivity and quality -Transitioned the operation departments from the Lake Lillian facility to Brooklyn Center -Managed vendor outsourcing relationship -Co-patent inventor for method of processing a government program check submitted by a vendor to its bank for deposit Show less



MoneyGram International

• United States
• Financial Services
• 700 & Above Employee

• Director of Operations- GameCash

  • Nov 1999 - 2001

  Director of Operations-GameCash Managed check cashing service booths at multiple casinos throughout the United States. Responsible for establishing internal controls, consistent management and reduce liability of bad checks. Key Accomplishments: -Documented multiple policies and procedures to improve performance and reduce risk. -Performed audits to substantiate compliance to policies -Managed return check risk - Managed all aspects of department budgeting, forecasting and month end justification -Supported law enforcement with investigations -Supported credit card companies with investigations Show less



MoneyGram International

• United States
• Financial Services
• 700 & Above Employee

• Sr. Manager- Money Order Research

  • 1993 - 1999

  Managed a team of 35 employees responsible for replacement money order processing, incoming and outgoing collection, issuance and clearing differences, consumer research, reconciled ACH file and providing images of cleared money orders. - Successfully consolidated functions and team members to reduce expenses -Managed all aspects of department budgeting, forecasting and month end justification -Created metrics and function standards -Implemented numerous process improvements to decrease unit costs -Partnered with other operation areas which included, Compliance, Bank and GL, and the Customer Service Call Center -Developed and implemented home processing solutions Show less