Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• Training Coordinator

  • Feb 2021 - Present

  - Orchestrate comprehensive training programs spanning various departments to ensure organizational alignment and proficiency -Analyze performance metrics to pinpoint development needs within the billing team, recommending targeted training interventions as necessary -Foster effective communication with sales management to stay abreast of evolving policies, procedures, business initiatives,technologies, and the ever-changing landscape of the biotechnology industry. -Develop and manage… Show more - Orchestrate comprehensive training programs spanning various departments to ensure organizational alignment and proficiency -Analyze performance metrics to pinpoint development needs within the billing team, recommending targeted training interventions as necessary -Foster effective communication with sales management to stay abreast of evolving policies, procedures, business initiatives,technologies, and the ever-changing landscape of the biotechnology industry. -Develop and manage training schedules, ensuring timely dissemination to new hires and their respective management personnel. -Facilitate comprehensive onboarding by successfully training more than 10 new hires each month in company policies and procedures

• Billing Specialist

  • Jul 2019 - Feb 2021

  • Collaborate with local teams to develop tools for tracking and supporting quality control processes • Analyze patient charts and evaluate family history to review qualifications for genetic testing in Salesforce • Submit over 100 genetic testing authorizations per day • Maintain a high volume of billing phone and email inquiries from providers and patients



In STEPPS

• United States
• Individual and Family Services
• 1 - 100 Employee

• Authorization Specialist

  • Apr 2018 - Jul 2019

  Irvine •Reviewed clinical information and insurance authorization requests before sending out to funding sources •Accurately entered authorizations in Central Reach and updated excel sheets •Calculated weekly patient therapy hours for regional directors and clinical supervising staff •Prepared audit files for utilization management insurance teams



Maxcare Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant Intern

  • Aug 2017 - Jul 2018

  Orange County, California Area •Trained over 50 students into the hospice volunteer program •Managed over 10 healthcare networking conferences for medical professionals •Maintained human resource records of all employees of the company •Communicated effectively with patients, family, and health professionals



Silverado

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient and Family Services Coordinator

  • Aug 2017 - Apr 2018

  Irvine - Effectively responded to and triaged more than 50 calls daily from healthcare providers and patients. - Consistently upheld HIPAA protocols to protect the confidentiality of patient health information - Provided patient education regarding Medicare and Medicaid



GSG Support Services

• Respite Caregiver

  • Apr 2014 - Aug 2017

  Irvine, CA - Adapt to the specific needs and preferences of each client, promoting independence whenever possible. - Provide direct care and support to clients, which may include personal hygiene assistance, meal preparation, feeding, medication reminders, and mobility assistance as needed. - Maintain accurate records of care activities, changes in client condition, and any incidents or concerns.