Linda Pētersone
Team Leader at Atea Global Services Ltd.- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Credentials
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Business Process Management
Watermark LearningSep, 2016- Nov, 2024 -
FEEDBACK SKILL TRAINING for Atea Global Services Management Team
EliademySep, 2016- Nov, 2024
Experience
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Atea Global Services Ltd.
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Latvia
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Information Technology & Services
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200 - 300 Employee
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Team Leader
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Mar 2016 - Present
Leading 2 teams at Shared Service Center, cooperating with Scandinavian colleagues. Team management and administration; ensuring stability and high quality in execution of service delivery and sales support processes; promoting good work environment and high level customer service; creating and presenting monthly KPI review reports and operational results to the top management and customers, report analyzing in order to define areas for improvement and action plan creation; following company policies and procedures; bringing forward and follow-up on process improvement initiatives; taking part in the strategic activities. Show less
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Procurement Specialist
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Apr 2014 - Mar 2016
Working with SAP, MS Office and Outlook- duties including handling vendor/customer inquiries (quantity, material, delivery mismatches; other procurement related issues), communication on daily bases with the Customer Support Centre, Account Managers and Suppliers, monitoring delivery dates, placing purchase orders, reporting investigation cases and analyzing results, participating in team meetings (meeting notes, presentation of challenging cases, action plan creation).
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Prezzo restaurant
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Torquay, United Kingdom
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Team Supervisor
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Sep 2011 - Jun 2013
Front of house, ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and dealt with. Duties included opening and closing restaurant, customer service, dealing with complaints, cash handling, staff training and mentoring and supervising the team on a daily basis. Front of house, ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and dealt with. Duties included opening and closing restaurant, customer service, dealing with complaints, cash handling, staff training and mentoring and supervising the team on a daily basis.
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Caffe Tutto
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Paignton
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Administrator/ Manager
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Jun 2008 - Sep 2011
Duties included running the coffee shop, preparing daily duties for the team members, handling customer inquiries and acting as the face of the business, ensuring high standard customer service, cash handling, taking care of the staff and customer health and safety while on site, recruiting, employee mentoring and training, stock counting and ordering, general coffee shop paperwork. Duties included running the coffee shop, preparing daily duties for the team members, handling customer inquiries and acting as the face of the business, ensuring high standard customer service, cash handling, taking care of the staff and customer health and safety while on site, recruiting, employee mentoring and training, stock counting and ordering, general coffee shop paperwork.
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Education
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2011 - 2011
South Devon College
NVQ Level 2 in Team Leading -
2002 - 2005
Aglonas vidusskola
Secondary school
Community
