Linda Otto
Level II Technical Support at CrossCom National, Inc- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Crystal Lake, Illinois, United States, US
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Experience
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CrossCom
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IT Services and IT Consulting
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100 - 200 Employee
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Level II Technical Support
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Aug 2003 - Present
I have been Level I, Assistant Manager and currently Level II Technical Support. I work with the team to support the technicians that go to the site. I help them understand protocol for the customer and assist with programming and wiring of the system. Currently I my strongest knowledge is in Toshiba, Comdial and Nortel.
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Project Manager
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Aug 1999 - Jul 2003
After phone system was sold I worked together with the lead technician to plan and coordinate the install. I also trained the end user and remained there point of contact for any needed support.
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