Experience

Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• • Jan 2023 - Present

• • Apr 2019 - Dec 2022

   Manage the marketing of the bank’s product and introducing customers to transfer platforms Manage assets and risk management and risk asset portfolio growth in retail, with zero NPL Prepare reports of customer transactions Supervise front line client relationship, officers Facilitate training of Relationship teams on trade finance and funds transfer products Initiate and lead periodic customer survey of services Train customers on the usage of banking application Keep customers abreast of developments in the bank  Proffer solutions and respond to customer’s inquiries; investigate and resolve complaints Drive volume growth through customer’s engagements- visits and phone calls Increase Balance Sheet Growth Liability growth and revenue generation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Show less



Diamond Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• • Sep 2017 - Dec 2018

   Highlight areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Month on Month risk asset portfolio growth in retail, with zero NPL Measured performances of account officers and offer advisory guidance Addressed external and internal customer satisfaction issues promptly Managed budget and allocate funds appropriately to account officers and also ensure that the branch targets are surpassed. Adhere to high ethical standards, and comply with all regulations/applicable laws Made spot client calls with Account officers to monitor marketing quality;  Examined credit portfolios of assigned market team Stay abreast of competing markets and provide reports on market movement and penetration Managed all retail customers in the branch database, maintain a good relationship with existing customers for prospective business opportunities and formulate strategies to develop new markets and establish relationships with new customers Year-on-year growth of revenue generation Show less

• • Mar 2014 - Aug 2017

   Ensured yearly Increase in revenue generation Exceeded monthly sales target of DiamondXclusive accounts. Monthly risk asset portfolio growth in retail, with zero NPL Effective handling of a client’s information and records in a professional manner. Prepared monthly performance reports which show a 3 – month performance trend,  Highlighted poor performance and provided Proactive strategies to increase performance  Created quality assets for the clients in my database. The monthly increase in clients’ balance sheet and portfolio size by attracting and soliciting profitable and income-generating transactions. Managed clients under an account management system in a professional and profitable manner. Prepared credit applications for the clients whose portfolio I manage. Maintained a satisfactory audit review and a disciplined work environment with zero operational loss.KEY ACHIEVEMENTS Increased my balance sheet growth from N300m to N1.6b Ensured a Stable balance sheet with over 75% of deposit as low-cost funds. Show less

• • Jul 2011 - Feb 2014

   Provided prompt solution to the banking needs of the bank's clients across all products Ensured Sale and Cross sale of the bank's retail products to new and existing customers who visit the branch for other banking transactions Implemented daily relationship management calls to all managed customers at the branch to ensure satisfaction with products and services of the bank which they are subscribed to. Generate account numbers for new customers. Maintained all customer’s requests on receipt while maintaining the set Service Level Agreement. Enrolled and activated E-banking channels to customers across all the products of the bank. Supervised and monitored various job descriptions among team members. Participated and informed stakeholders of various new system maintenance upgrades. Show less

• • Apr 2007 - Jun 2011

  •Customer information update capturing for all the branches of the bank (General maintenance)•New account opening customer information maintenance for all the branches of the bank (Post new account opening maintenance)•Creation of customers on the bank's Electronic platform for all the branches of the bank(Virtual creation)•Set up of mechanized feedback system across all branches that monitors customer feedback with minimal interference of staff to effectively monitor service delivery and excellence Show less