Experience

Lexplore

• Sweden
• Education Management
• 1 - 100 Employee

• Global Team Lead, Customer Support

  • Apr 2022 - Present

• Customer Support Manager

  • Aug 2021 - Apr 2022

• Customer Support Agent

  • Nov 2020 - Aug 2021



Frilans

• Stockholm, Stockholm County, Sweden

• Frilansande SEO/digital copywriter

  • Apr 2020 - Apr 2021

  An extended content creator resource for SMBs. Both on-site and off-site optimization. Social Media strategy for all platforms. Ongoing planning and publishing of content. Specialized in SEO writing for the website such as blogs, landing pages, product info, meta description, url, alt-tags, headings. An extended content creator resource for SMBs. Both on-site and off-site optimization. Social Media strategy for all platforms. Ongoing planning and publishing of content. Specialized in SEO writing for the website such as blogs, landing pages, product info, meta description, url, alt-tags, headings.



Dicopay

• Sweden
• Financial Services
• 1 - 100 Employee

• Customer Success Developer

  • Sep 2019 - Jan 2020

  Focused work on Customer onboarding and Customer Satisfaction. Implementing of all Hubspot functions and workflows such as email marketing, Seo-optimized FAQ’s and blogpost. Documentation and analysis of customer feedback and weekly check-out with CTO for product development. Monitoring of digital platform for public opinion of Dicopay, as well as responsible for social media comments and chat availability outside working hours.

• Market & Operations Coordinator

  • Sep 2017 - Sep 2019

  Employee #2 at Dicopay. A fintech startup developing and launching a quick and easy invoice app with direct payment, for SMEs. I’ve produced market communication material for our target group ensuring value throughout the customer journey. Including; Pre-sales, sales, onboarding and guidance in Dicopay app, as well as follow up. Produced text in the app, description of app on various website, welcome-letter, newsletter, sales message for presentations, FAQ, as well as SEO-optimized landing pages and blogpost. Educating and guiding customers on phone, e-mail and chat.App development. Various research and reports on tax and invoicing rules set by the National Tax agency. Numerous conversations with target group to build function and great user experience. Assisting in sprint planning, as well as UX/UI development and testing of App on iOS and Android.Monitoring of the internet, Social media and app platforms for the public opinion on Dicopay.First and main contact for our customers, partners and suppliers. Planning and execution of events and meetings internally, for customers and for investors.



TUI Sverige

• Stockholm, Sverige

• Resekonsult

  • Apr 2017 - Sep 2017

  Travel consultant at Customer Service Center. Customer Support and Sales for both end customer in all Nordic countries, as well as TUI’s associated travel agencies in Sweden. Sales and consulting of charter packages, flights and ad-ons in multi-channel such as phone, email, chat and social media. A personal 9.1 score out of 10 in TUI’s First Call Resolution Policy, feedback from customer. Travel consultant at Customer Service Center. Customer Support and Sales for both end customer in all Nordic countries, as well as TUI’s associated travel agencies in Sweden. Sales and consulting of charter packages, flights and ad-ons in multi-channel such as phone, email, chat and social media. A personal 9.1 score out of 10 in TUI’s First Call Resolution Policy, feedback from customer.



House of Martens

• Hudiksvall, Gävleborgs län, Sverige

• Säljare

  • Jun 2006 - Sep 2016

  Started at the company with cold calling as a B2B telemarketer. My role evolved with time, and my final years as a traveling salesperson. That period of time entails many memorable and successful business relations with SME’s all over mid Sweden and Stockholm area. Started at the company with cold calling as a B2B telemarketer. My role evolved with time, and my final years as a traveling salesperson. That period of time entails many memorable and successful business relations with SME’s all over mid Sweden and Stockholm area.