Experience

Coolbet

• Estonia
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Treasury and Banking Lead

  • Apr 2022 - Present

  My main tasks include:• Managing the cashflow of Coolbet• Optimizing financial capabilities of Coolbet• Assessing risk and managing the liquidity of assets• In charge of the relationship with financial institutions and banks

• Payments Product Manager

  • May 2021 - Apr 2022

  My main tasks included:• Product Owner and QA of Coolbet Payments Product • Working closely with an IT team of 5 persons, managing the Payments Jira board (writing tasks, running weekly grooming meetings, testing and putting services and features live)• Recruitment and integration of payment providers• Managing a team of 2 Payments Coordinators

• Payments Coordinator

  • Sep 2019 - May 2021

  My main tasks included:• Recruitment and integration of payment providers• Coordinating and executing projects related to our payments product• Communication with internal and external contacts related to our payments product• Reviewing and solving upcoming and ongoing general issues with customer payments• Assisting Payments & Security team with day-to-day queries and tasks• Carrying out monthly reconciliation

• Payments & Security Analyst

  • Oct 2018 - Sep 2019

  My main tasks included:• Handling payouts requested by customers and checking the KYC documentation they upload• Helping customer support and other departments with questions related to customers, payouts, KYC processes, security etc.• Detecting and terminating fraudulent customer accounts in correlation with our Terms and Conditions• Risk assessment of customer transactions from AML perspective

• Estonian Customer Support Specialist

  • Oct 2017 - Oct 2018

  My main tasks included:• Consulting customers about sportsbook, casino, poker, virtual sports and different campaigns in English, Estonian, some cases Russian• Communication with all departments in the company for solving customer inquiries • Informing customers about responsible gaming, their options and restrictions• Offering loyalty bonuses in correlation with the company policy• Translating campaigns, rules and other website content from English to Estonian



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Jan 2012 - Oct 2017

  I started working as a junior sales consultant in EMT shop since 16. January 2012. Within one year after starting the job I was promoted from junior sales consultant to a senior sales consultant. In correlation with the structure changes of the company, I became a sales consultant with the highest level of competence (EMT-Elion expert) in December 2013. My main tasks included: • Consulting customers about mobile and fix service solutions • Aiding customers to best personal packages for them • Setting up, introducing and selling mobile phones, computers and other IT devices • Forming sales and contract documents Since August 2016 I started working in an office in digital customer service group, where my main tasks included answering incoming e-mails, calling customers if necessary and forwarding requests to corresponding departments. I answered IT related questions, helped customers understand invoices and contracts and consulted them in choosing products and services. Show less



momondo

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Estonian translator

  • Feb 2016 - Sep 2016

  I translated different projects for momondo from English to Estonian. In addition to that, I occasionally did smaller tasks for the company based on word count. Main projects include: • Translating momondo.ee home page from English to Estonian • Translating momondo Android application from English to Estonian • Translating momondo iOS application from English to Estonian • Translating the subtitles for The DNA Journey videos from English to Estonian The DNA Journey videos can be found here: https://www.youtube.com/watch?v=tyaEQEmt5ls&list=PLyon3Rc2gtzci-FrBfPLcHRS_hfHY9peQ Show less



Circle K

• Retail
• 700 & Above Employee

• Tender/salesperson

  • Sep 2011 - Jan 2012

  I worked in a Statoil (former name of Circle K) service station in day and night shifts. My main tasks were tending customers, selling gas and goods, preparing food for clients, keeping the workplace tidy and being accurate in everything I did. I worked in a Statoil (former name of Circle K) service station in day and night shifts. My main tasks were tending customers, selling gas and goods, preparing food for clients, keeping the workplace tidy and being accurate in everything I did.



EMT

• Estonia
• Telecommunications
• 300 - 400 Employee

• Record office worker; receptionist

  • Jun 2011 - Sep 2011

  I worked as a trainee in the archives of EMT from June to August in 2011. I carried out different tasks like checking the hire purchase contracts, indexation of documents etc. I filled in for the secretary of the info desk in the headquarters of EMT from August to September of 2011. My tasks were to send out and receive paper mail, answer the phone and call if necessary, entering the guests names in the database and making sure they arrive to their contact person(s). I worked as a trainee in the archives of EMT from June to August in 2011. I carried out different tasks like checking the hire purchase contracts, indexation of documents etc. I filled in for the secretary of the info desk in the headquarters of EMT from August to September of 2011. My tasks were to send out and receive paper mail, answer the phone and call if necessary, entering the guests names in the database and making sure they arrive to their contact person(s).