Experience

University of South Africa/Universiteit van Suid-Afrika

• South Africa
• Higher Education
• 700 & Above Employee

• student



FNB South Africa

• South Africa
• Banking
• 700 & Above Employee

• Customer Relationship Analyst/Banker

  • 2011 - 2013

  Understudy Managers Assistant covering personal lending proposal . Ensure customer’s needs and expectations are understood; Build and maintain enduring and rewarding relationships with customers; Engage with the customers in a professional way as specified in the service standards ;Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer;Provide customer with solutions and alternatives to satisfy their needs and wants(sell and cross sell);help the customer understand how best to use the bought solution ;Manage all executive level administrative tasks including scheduling meetings and conference calls; Assist in development of executive level reports and presentation; Meet with individuals, special interest groups and others on behalf of management.



FNB South Africa

• South Africa
• Banking
• 700 & Above Employee

• : Relationship Analyst /Relationship Manager (Relief)

  • Mar 2005 - Jan 2010

  Effective partnership with clients ;Obtain leads from within the industry; assume responsibility for effective administration and controls in the entire portfolio; Vetting accuracy and quality facility applications, assume responsibility for revenue management in entire portfolio;Crosseling of bank products; Providing fast ,courteous efficient quality service that ensured client satisfaction and encourages loyalty and proactively initiating sales; Ensuring compliance with relevant legislation and specifically in terms of client expectations; Manage plans and projects undertaken in the office by frequently monitoring adherence to timeframes and reporting on the finalization thereof ;Initiate systems and processes for the monitoring of strategic and operational objectives with the organization, ensure adherence to the implementation of set standards in terms of office procedures and processes; Ensure effective and efficient debt recovery administration .



FNB South Africa

• South Africa
• Banking
• 700 & Above Employee

• Personal Relationship Manager /Branch Administrator/ Co-ordinator

  • 2003 - 2005

  Understudy Managers Assistant covering personal lending proposal submission and taking of securities Act as a point of contact for the defined customer portfolio; Ensure customer’s needs and expectations are understood; Build and maintain enduring and rewarding relationships with customers; Engage with the customers in a professional way as specified in the service standards ;Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer; Ensure Banks Brand Values are practiced ;Provide customer with solutions and alternatives to satisfy their needs and wants(sell and cross sell);help the customer understand hoe best to use the bought solution ;Manage all executive level administrative tasks including scheduling meetings and conference calls; Assist in development of executive level reports and presentation; Meet with individuals, special interest groups and others on behalf of management.

• Customer Sales Representative (Internal and External)

  • Jan 2000 - Jan 2003

  Implementing programmes to meet sales goals in the department cross selling of banking products to internal and external clients, Implementing Marketing plans; Serves as a customer contact to existing customers and develop new business