Experience

Wildwood Casino
• Gambling Facilities and Casinos
• 1 - 100 Employee
• Security Officer

  • Feb 2022 - Present

Flexo Impressions
• United States
• Printing Services
• 1 - 100 Employee
• Account Manager

  • Jul 2017 - Present


Carlson Print Group

• Printing Services
• 1 - 100 Employee

• Client Services Representative

  • Apr 2009 - May 2017

  Primarily responsible for managing and coordinating projects for a wide variety of commercial, medical, banking, academic and retail accounts. Directly responsible for projects involving complex printing, bindery, variable kit assembly and distribution as well as managing customer inventories and databases. Created templates and databases for a wide variety of multi-format barcoded labels for complex customer projects and held training/implementation tutorials for other department supervisors. Created and maintained databases of job pricing and specification history for several major clients. Assisted sales reps with new and existing client requests for estimates and samples. Show less



Gopher State Litho

• United States
• Food and Beverage Manufacturing

• Customer Service Representative

  • 2000 - Apr 2009

  Directly responsible for managing offset print/binding work for a wide variety of major commercial accounts and smaller clients, as well as managing a wide variety of variable kitting and fulfillment programs for commercial, educational and healthcare related accounts. Created and supervised databases for managing upkeep and distribution of inventoried items on an as requested basis. Also acted as backup for several other customer service representatives as needed. Directly responsible for managing offset print/binding work for a wide variety of major commercial accounts and smaller clients, as well as managing a wide variety of variable kitting and fulfillment programs for commercial, educational and healthcare related accounts. Created and supervised databases for managing upkeep and distribution of inventoried items on an as requested basis. Also acted as backup for several other customer service representatives as needed.



Western Graphics

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • 1997 - 2000

  Responsible for coordinating and managing major commercial accounts with large complex print projects, often involving variable imprints on multiple versions of base product. Directly responsible for coordinating and supervising projects involving variable training kit and healthcare kit assembly and distribution. Oversaw and maintained large customer inventories involving several hundred different items. Created and supervised databases for managing upkeep and distribution of inventoried items on an as requested basis. Also acted as backup for several other customer service representatives as needed. Show less



Kinko's Service Corporation

• Head Estimator and Project Coordinator

  • 1995 - 1997

  Primarily responsible for estimating and coordinating projects for several regions including Minnesota, Illinois, Kansas, Missouri, North Dakota and Wisconsin. Handled approximately 1,400 customers a month. Updated and restructured estimating volume price tables and guidelines. Coordinated customer projects,including store readiness and personnel, ordering supplies, tracking outsource pieces of the project and maintaining customer deadlines. Updated and trained other Project Coordinators on new vendor relationships,machine capabilities,and other issues as needed. Show less

• Estimator/Project Coordinator

  • 1989 - 1995

  Estimated prices and acted as a primary customer service representative for 23 stores in Minnesota and North Dakota. Helped to generate an average annual increase in sales of 45% by working with sales department to generate leads and potential clients. Supervised customer projects from inception to completion including suggesting additional services to the clients, pickup and delivery, coordinating with stores to meet deadlines and managing any outsource needs for the projects. Maintained a program of follow-up calls after estimation and project post-completion follow up calls to assure customer satisfaction. Generated reports to give retail stores performance evaluations. Show less



Kinko's Uptown

• Assistant Manager

  • 1984 - 1989

  Operated large mainframe copiers. Acted as head cashier and supervised other cashiers, including daily opening and closing procedures. Worked on projects from beginning to end including copying, folding, binding, collating and laminating. Ordered supplies including toner, paper and any special items. Solved customer complaints and problems as they developed in the store. Assisted with customer service support in self-service computer area. Operated large mainframe copiers. Acted as head cashier and supervised other cashiers, including daily opening and closing procedures. Worked on projects from beginning to end including copying, folding, binding, collating and laminating. Ordered supplies including toner, paper and any special items. Solved customer complaints and problems as they developed in the store. Assisted with customer service support in self-service computer area.