Sales Manager, Carrier Business

• May 2023 - Present

Manager Capacity and IP sales

• Aug 2017 - Jun 2023

Revenue growth: up sell in existing accounts, seek new customers Churn management Account, relationship and partnership management: Manage assigned accounts by building a relationship based on trust. Develop partnerships for bilateral business which leverage on capabilities Document and report management: Contract management for partner on boarding. Maintain sales funnel databases, ADP, billing databases Network with local, regional and international carrier at wholesale events Show less

Commercial Sales Executive

• Oct 2016 - Jul 2017

Pre-sales and solution design: Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the organization Sales support and account management: Works on deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit. Commercial management: Issue pricing for wholesale requests create partnerships in regions for network growth, participate in tenders Document and report management: Review MSA, NDA, SLA and documentation for supplier onboarding, prepare weekly and monthly revenue reports, sales forecast. Networking at carrier wholesale events Show less

Service Delivery Manager

• Nov 2013 - Sep 2016

Pre-sales and solution design: consult with sales team and customer in order to carry out feasibility studies to craft data and voice solutions. Project management: carry out project kickoff, prepare project plan, resource organization, team coordination, risk assessment and prepare project status reports Service delivery: process management in service delivery, customer management through updates and visits, attend service delivery meetings with various departments, post sales review of services delivered. Commercial management: prepare business cases and proposals to justify investments, bid for tenders, product development through partnershipsSubmarine cable management: prepare budget and true up for submarine cable landing stations; TEAMS, EASSY, LION 2. Activation liaison officer for capacity activations on the submarine cables, contract management for submarine contractors, attend submarine operations and maintenance meetings, document submarine cable inventory. Document and report management: prepare weekly project status reports, monthly revenue reports, monthly project cost saving reports, service handover documents, file customer documentation. Show less

RAN optimization engineer

• Mar 2011 - Oct 2013

Site design: prepared design data for new 2G/3G sites which were being put on air Site optimization: changed the parameters on 2G/3G sites to maintain key performance indicators. Monitored the performance of problematic sites based on parameter changes made. Regional network management: carried out 2G/3G optimization of the coast region. Liaised with the regional field teams to optimize and maintain the sites through tilt and azimuth change, site upgrades. Network quality of service: maintained good mobile network QOS in coast region by conducting drive tests and analysis of data for corrective measures.Reporting: prepared daily, weekly and monthly 2G/3G performance dashboards. This gave the management an overview the network performance and areas which required improvement. Customer complaints management: handled customer mobile network complaints by carrying out site optimization in affected areas. Project management: managed new network feature trials with the aim of improving customer experience and adding value to mobile network service. Show less

Electrical Engineering intern

• Jan 2008 - Apr 2008