Experience

Datamax Inc. (Texas)
• United States
• Retail Office Equipment
• 1 - 100 Employee
• Area Sales Manager

  • May 2017 - Present


Imagetek Office Systems

• Director of Sales

  • Jul 2011 - May 2017

  My primary responsibilities include working directly with existing Imagetek clients to ensure customer satisfaction while securing new business. My role is to provide results-driven solutions to our clients that will support their key business objectives through technology offerings. My primary responsibilities include working directly with existing Imagetek clients to ensure customer satisfaction while securing new business. My role is to provide results-driven solutions to our clients that will support their key business objectives through technology offerings.


Nevill Imaging Solutions
• Sales Consultant

  • Oct 2009 - Jun 2011


BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Divisional Vice President, Operations and Account Management

  • Oct 2006 - Apr 2008

  Successful leader responsible for achieving divisional goals related to client retention, employee satisfaction, profitability, quality service, preferred vendor maximization, technology implementation, online servicing and business development. Client portfolio in excess of 100 Million with employees exceeding 150 in three locations. Responsible for all aspects of Call Center Operations including Customer Service; achieving all key performance indicators Negotiated new and renewal contracts with clients, airline vendors and GDS systems with 100% success rate within first year On-going management of client contracts ensuring all requirements are met including reporting, service levels, online adoption, financials, technologies Responsible for overseeing all technical functions and installations including GDS/automation, technical implementations and online systems Strong budget and financial modeling including management of expenditure, revenue growth, P&L Show less



Pegasus Solutions, Inc

• United States
• 1 - 100 Employee

• Director, Service Delivery Financial Services

  • Apr 2004 - Sep 2006

  Effective leader of a multi-site operation, supporting large travel business, responsible for all aspects of service delivery, strategic account management, customer service, operations, fulfillment and P&L. Decreased department cost by 12% through streamlining of business processes while achieving the highest customer satisfaction rating of any service line. Responsible for managing 40 Million monthly in commissions for agency and hotel customers Managed a team of six direct reports in three locations handling 114 accounts; total department of 100 Excellent in strategic business development through client negotiation, RFP process, change management and vendor relations Client retention at 98% with portfolio growth exceeding expectations Show less



UNiREZ Incorporated

• Director, Call Center Operations & Client Relations

  • Jun 2002 - Apr 2004

  Led call center operation to profitability within 90 days through restructuring of business model. New model also resulted in achieving all key performance indicators, exceeding customer satisfaction targets and reducing attrition to less than 15%. Member of Executive team involved in all aspects of UNiREZ operations Effectively managed all aspects of call center and voice client relations Responsible for direct report/staff development, motivation, succession planning Developed and implemented key initiatives including new monitoring process, communication strategy, agent and Supervisor incentive plan Show less



Cendant

• Travel Arrangements
• 1 - 100 Employee

• Call Center Manager

  • Aug 1999 - May 2002

  Responsible for successful migration of new business unit handling calls for corporate travel customers and credit card fulfillment. Direct management of frontline personnel, supervisor and training team, support services and telecom.Increased revenue generated by 16% bringing monthly sales to 4 MillionCoordinated the start up and operational conversion of Albuquerque and Oklahoma call centersOpened and managed a department including six Supervisors, one Facilitator, one administrative assistant and 90+ consultantsDeveloped and maintained communication to ensure successful implementation of new programs and products Show less

• Sales Facilitator/Supervisor

  • Jul 1995 - Aug 1999

  Responsible for coordinating training programs including new hire technical and sales training for two departments. Continued responsibility of direct team management, consistently achieving "Supervisor of the Month" recognition.Developed a total training program alleviating one week of training time reducing costs by 20%Identified trends and implemented action plans resulting in 12% performance improvementDesigned and implemented complete curriculums for two departmentsWorked with Product/Marketing to implement new sales initiatives Show less

• Sales Consultant

  • Nov 1993 - Jul 1995

  Sold reservations and vacation packages to resort destinations