Experience

ProClaim Insurance Adjusting

• United States
• Insurance
• 1 - 100 Employee

• Claims Specialist

  • Dec 2017 - Present

  Creative client advocate with experience in emergency management and P&C claims processing. Conveys case details and generates status updates with all participants involved, while maintaining confidentiality of sensitive data. Handles training material and facilitates Staff Training and development workshops. Creative client advocate with experience in emergency management and P&C claims processing. Conveys case details and generates status updates with all participants involved, while maintaining confidentiality of sensitive data. Handles training material and facilitates Staff Training and development workshops.



HelpUSA - Westhelp Mount Vernon

• Mental Health Case manager

  • May 2016 - Present

  Employed by Andrus, based at Westhelp, as a Mental Health Case manager, In this role respsonsible Met with families, assessed for the needs and provided short term treatment plan goals to encourage clients to engage in therapy and services within the community such as recovery support Groups, Mental Health evaluations. Created educational and motivational workshops based on Psych-educational material delivering various family planning initiatives and daily occupational information to assist clients towards self care and self management . Show less



ANDRUS

• United States
• Mental Health Care
• 100 - 200 Employee

• Mental Health Case Manager

  • Mar 2017 - Dec 2017

  Implements a Grant awarded to provide Case Management services to high-risk chronically homeless families, while based onsite at various Homeless Shelters in Mount Vernon. Identified emotionally disturbed high risk families. Developed individualized supportive case management services based on their assessment. Developed rapport with Shelter residents provided crisis intervention intended to reduce patterns of reoccurrence resulting in chronic homelessness. Creates Monthly workshops designed to empower residents towards self sufficiency, by identifying barriers and developing areas to reenact positive therefore overcoming gaps between Mental Health instability and homelessness. Develops and plans self care- safety plans using evidence-based practices, which includes motivational interviewing and trauma-informed care, listening actively for needs, in an effort to build on strengths, with the overall goal of empowering client to productively engage within a community. Provides higher risk shelter resident’s with referrals to Mental Health Clinics within the community and mentored towards continued attendance. Facilitates workshops based on psycho-educational material provided and approved by clinical staff. Show less



City of New York, Administration for Children's Services

• Child Protective Specialist

  • Oct 2014 - Dec 2015

  Initiate investigations / safety interventions in response to reports of Child Neglect and/or Abuse within 24 Hours. Conduct field visits; Interview all members of the household including Children; observe all Children for signs of neglect/abuse. Responds with Police Officers to reported cases of severe child abuse and/or neglect. Assists District Attorneys (DA) with Written Reports, Testimonial Statements, Photographs, Court Order Investigations (COI). Contact and Interview the reporter or subject making the allegations; Interview alleged Perpetrator(s). Inspects the home for any physical evidence, any hazardous conditions, any lack of food/supplies/proper clothing/shelter. Escort Child to an appropriate medical facility for a physical/mental examination or evaluation by medical professionals. Interview various Collaterals: School Teachers/Staff, Doctors, Nurses, Relatives, Neighbors and any Subjects with Information. Provide Safety and Risk Assessments to ACS supervisor and manager; Conduct Case Conferences with All Parties involved. Provide Immediate Protective Custody / Removal of Children in Imminent Danger. Referral of Preventive Protective Services, Social Services, Community Resources, Foster care, Psychiatric services, Day care.Maintains administrative support: case folders/reports, computerized records, case related information, forms and controls. Proficiency with Connections, Social Service Software. Bilingual: Spanish Verbal, writing, reading and translation Show less



Bainbridge Video Games Distributors

• Client Services Coordinator

  • Sep 2011 - Aug 2014

  Resourceful and creative personality, Transparency across the organization. Client sales retention facilitator, able to engage and interact with ability to successfully explain complex decisions to clients and rebuild professional trust. Resourceful and creative personality, Transparency across the organization. Client sales retention facilitator, able to engage and interact with ability to successfully explain complex decisions to clients and rebuild professional trust.



Aging in America

• United States
• Medical Practices

• Admission Specialist

  • Sep 2008 - Aug 2011

  Responsible for making sure that each patient checked in for their appointment and had the proper insurance information on hand. Responsible for maintaining and updating the existing patient files whenever a patient changed eligibility or insurance companies would change coverage plans. Responsible for creating new patient files which included copies of insurance information. Responsible for making sure that each patient checked in for their appointment and had the proper insurance information on hand. Responsible for maintaining and updating the existing patient files whenever a patient changed eligibility or insurance companies would change coverage plans. Responsible for creating new patient files which included copies of insurance information.



Harlem Hospital

• United States
• Medical Practices
• 1 - 100 Employee

• Clerical Associate Level VI -Patient Safety

  • Nov 2007 - Jul 2009

  Supervised and coordinated administrative services for New York City Public Health Care Pilot programs. Ensured patient safety standards are in compliance. Handled intake for low-income patients, consistent with care afforded insurance. Prepared reports, transcribed medical codes utilized in prognosis and diagnostic. Workers Comp Liaison, processed all employee related injuries with NY State, analyzed and pared existing data for accuracy and compliance with OSHA Regulations. Organized nonprofit projects. Served as patient rights advocate mediating between patients, senior management and public programs. Handles State Licensing and regulatory affairs, ensures operations are in compliance with State wide industry standards Show less