Experience

Osprey Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Massage Therapist

  • Nov 2022 - Present



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• • Oct 2014 - Nov 2022

  • Monitor and manage eBay's overall Social Engagement strategy through moderating, engaging, and responding to the Community• Monitor and moderate French Social Media channels and community boards• Respond to customer escalations and customer service issues in a high-risk public environment• Resolve high-level escalations for eBay customers through social media channels and community boards• Regularly handle high-profile PR and Marketing requests • Implement changes to eBay existing policies via the completion of diverse projects• Monitor trends and collect data in order to compile reports to be shared during readouts• Partner with a large variety of internal and external stakeholders to ensure the highest level of customer service is always delivered• Demonstrate communication effectiveness through social media channels/community • Publish announcements and banners through eBay French community boards• Participate in the deployment of a new design of the French community boards Show less

• • Sep 2012 - Oct 2014

  • Provided the highest-level of customer service to customers, internal stakeholders and partners • Acted as a main point of contact and coordinator between our overflow partners and internal teams.• Organized and provided escalation support as well as guidance and coaching to our partners, for the French market. • Provided my direct management with feedback on strategic partners’ performance • Identified improvement opportunities and provided feedback and guidance to coaches, team leaders and training dept. both in-house and overflow partners by holding conference calls with them when required • Highlighted opportunities to improve process and policy in order to make the appropriate recommendations to the stakeholders • Presented on a monthly basis our Business Reviews Show less

• • Nov 2009 - Sep 2012

  • Provided highest level of customer service to customers • Resolved various queries to customers through diverse channels (chat and email)• Kept eBay site safe by reviewing users listings online as per policies • Provided appropriate solutions to customers in order to ensure resolution of customer’s complaints in a timely manner• Ensured to always be on target in order to contribute to the overall team’s success• Continually displayed initiative to take on additional responsibilities. Show less



Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Customer Liaison Executive

  • Jan 2009 - Oct 2009

  • Provided the highest-level of customer service to Ryanair passengers • Demonstrated initiative on a daily basis but also great team-working skills • Responded to daily written communications from customers in line with the department’s service levels and procedures. • Met weekly deadlines in a dynamic and fast-paced environment. • Liaised with Lawyers and Insurers on a regular basis. • Coordinated with management on complaints which have arisen and suggested appropriate solutions to address them. Show less